Top 5 Customer Service & CX Articles for Week of February 19, 2024
ShepHyken
FEBRUARY 18, 2024
Clarke’s 2001: A Space Odyssey, directed by Stanley Kubrick, introduced us to HAL 9000, a computer that communicated like a human … and against its crew. NPS is a quick way to determine if subscribers are happy—but there is a right and wrong way to ask the question. I was asked to submit an article on NPS (Net Promotor Score).
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