Beyond Philosophy

JANUARY 16, 2018

A recent article on corporate customer-centricity by a prominent market research firm made the case for this type of culture as “the most effective way to meet customers’ changing needs.” These included getting C-level executive, customer-facing employee, and middle manager buy-in. Michael Lowenstein, Ph.D.,

Culture 83

Culture 2002 Customer Centricity 2007 83

Storyminers

FEBRUARY 17, 2021

Customer experience extends outwards from the employee experience, and politicians should look at citizens like businesses look at their employees. Customer experience extends outwards from the employee experience, and politicians should look at citizens like businesses look at their employees.

2002 59

2002 Government Travel 2010 59

Beyond Philosophy

FEBRUARY 17, 2022

Twenty years ago, in January 2002, I established my global Customer Experience consultancy, Beyond Philosophy. This year, the Financial Times recognized us as one of the best management consultancies for the fourth year in a row. This culture can be complex for an entrepreneur. rating on Apple Podcasts.

2002 88

2002 White Paper Consulting Books 88

Qualtrics

JANUARY 7, 2020

“Leaders are in a position of power, and if they start to make unethical decisions it can quickly lead to a toxic workplace culture.”. Ethics matters in business because it is an important component of a company’s culture , its dealings with customers and suppliers, its brand and public image , and its relationship to its immediate community.

2019 26

2019 Leadership Social Media Culture 26

Qualtrics

FEBRUARY 20, 2019

Today, he heads up the XM Institute TM at Qualtrics®, with the goal of making it the world’s premier center of excellence for all things experience management. If you’d like to hear Bruce in person, you can join one of his several sessions at X4 London 2019, our free Experience Management event on April 17.

2002 30

2002 B2B Culture Events 30

SurveySparrow

MARCH 6, 2024

Create and manage surveys easily, even without technical expertise. Market research professionals Marketing and advertising teams Product managers Academic researchers Small businesses and entrepreneurs Individuals seeking feedback and insights G2 Rating: 4.4/5 This is your chance to explore diverse cultures. Who Uses Pollfish?

Multi-Channel 52

Multi-Channel 2002 Healthcare Government 52