2002 Customer Expectations Interaction 
Interactions
MARCH 16, 2023
Interactions was awarded not one but two prestigious Stevie Awards at the 17th Annual Stevie® Awards for Sales & Customer Service , acknowledging our outstanding use of technology and partnership with NVIDIA. The Interactions-NVIDIA partnership was a Bronze Stevie Winner in the Achievement in Customer Service Automation category.
GetFeedback
JANUARY 31, 2020
Customer retention is a leading critical performance indicator for companies in 2002, and for good reason. Loyal customers drive increased revenue through referrals and repurchases, while the cost to acquire them has already been earned back. .
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GetFeedback
JANUARY 6, 2020
After Voice of the Customer (VoC) , nothing is more closely associated with Customer Experience Management (CXM) than a customer journey map (CJM). . Personas are developed based on a combination of factors developed through research into customer goals, challenges, habits, and demographics.
Customer Guru
MARCH 7, 2018
I started my career with Convergys in 2002 as a Customer Service Representative. I was genuinely fond of meeting and interacting with people, so the aviation industry was a perfect fit for me. Please give us a short introduction into your journey to becoming a CX professional. Connect with Shweta Jha on LinkedIn.
Beyond Philosophy
JULY 13, 2021
When I was writing my first book, Building Great Customer Experiences , back in 2002, I interviewed a source from BMW who said something I never forgot: “We don’t have any ‘Only-ers’ in our organization.” If you can’t determine the customers’ perspective, hire somebody to get it.
Kustomer
OCTOBER 28, 2022
This emphasizes why modernizing customer engagement is so important. 2) Ensure Differentiated Customer Experience by Appealing to Your Customers’ Emotions. Daniel Kahneman, psychologist, economist and winner of the 2002 Nobel Prize in Economics, introduced the idea of a dichotomy between two modes or systems of thought.
Customer Guru
FEBRUARY 13, 2018
I started my career with Convergys in 2002 as a Customer Service Representative. I was genuinely fond of meeting and interacting with people, so the aviation industry was a perfect fit for me. Companies will be constantly innovating to improve customer experience as customer experience is a journey, and not a destination.
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