Beyond Philosophy

SEPTEMBER 19, 2019

It is a barometer of customer satisfaction because it covers 13 different industry sectors and has over 45,000 responses. While it is not a massive decline, it is disappointing to see this trend given the significance of Customer Experience in business. User Experience: Is an organization easy to do business with?

Customer Satisfaction 113

Customer Satisfaction 2002 Customers Books 113

Storyminers

JULY 1, 2020

Mike’s entrepreneurial skills served him well as IBM’s eVisionary for Global Services where he started three consulting practices, the last one in customer experience design. Next, Mike founded Storyminers in 2002 to continue mastering the art and science of customer experience and to build the business.

2002 64

2002 Travel Banking Customer Experience Design 64

CX Workout - Ideas Blog

OCTOBER 3, 2018

My name is Alexander Doak and I’m the Director of Customer Success at CX Workout. CX Workout is a Boston based customer experience design firm and a subsidiary of the Service Profit Chain Institute. StoryMiners was founded in 2002. By the way, I’m the guy in the bottom left of the picture.

Webinar 9

Webinar Presentation 2002 Consulting 9

CX Workout - Ideas Blog

OCTOBER 3, 2018

My name is Alexander Doak and I’m the Director of Customer Success at CX Workout. CX Workout is a Boston based customer experience design firm and a subsidiary of the Service Profit Chain Institute. StoryMiners was founded in 2002. By the way, I’m the guy in the bottom left of the picture.

Webinar 40

Webinar Presentation 2002 Consulting 40

CX Workout - Ideas Blog

OCTOBER 3, 2018

My name is Alexander Doak and I’m the Director of Customer Success at CX Workout. CX Workout is a Boston based customer experience design firm and a subsidiary of the Service Profit Chain Institute. StoryMiners was founded in 2002. By the way, I’m the guy in the bottom left of the picture.

Webinar 40

Webinar Presentation 2002 Consulting 40