Customer Guru

FEBRUARY 13, 2018

I started my career with Convergys in 2002 as a Customer Service Representative. I was genuinely fond of meeting and interacting with people, so the aviation industry was a perfect fit for me. We, as an organization, take customer satisfaction very seriously.

Customer Experience Management 93

Customer Experience Management E Commerce Customer Experience 2002 93

GetFeedback

JANUARY 6, 2020

After Voice of the Customer (VoC) , nothing is more closely associated with Customer Experience Management (CXM) than a customer journey map (CJM). . Personas are developed based on a combination of factors developed through research into customer goals, challenges, habits, and demographics.

Customer Journey Mapping 195

Customer Journey Mapping B2C B2B Customer Journey 195

Beyond Philosophy

MARCH 16, 2023

I’ve followed the American Customer Satisfaction Institute (ACSI) results since I started Beyond Philosophy in 2002. When you consider all the resources organizations and individuals have put into customer experience and the voice of the customer, I wonder… was it worth it? Guess what? So, how can this be?

2010 88

2010 Customer Satisfaction Competitive Advantage 2002 88

Strativity

SEPTEMBER 14, 2016

FREMONT, CA—September 14th, 2016 —Strativity earns a place in the list of 20 Most Promising Customer Experience Management Solutions Providers 2016 by CIOReview. The post Strativity named to CIOReview’s 20 Most Promising Customer Experience Management Solution Providers 2016 appeared first on Strativity.

2016 40

2016 Customer Experience Management 2002 Customer Experience 40

Beyond Philosophy

NOVEMBER 19, 2020

He was also one of the first proponents of having an “outside-in” approach regarding the experience that you deliver to customers, which, my regular readers know, is one of the principles of which I am keenly fond. If you customize your goods or services and your experiences, you’ll thoroughly engage people.

Customer Experience 133

Customer Experience ROI 2002 2005 133

Ecrion

FEBRUARY 24, 2020

This interaction is certainly part of my Customer Experience with them. And, it was a component of a Digital Experience. This is definitely Customer Communication Management and creating the service contract is Document Automation. Customer Experience Automation Capabilities.

Customer Experience 52

Customer Experience Multi-Channel Document 2002 52

BirdEye

OCTOBER 31, 2023

Automating review management Reputation management companies help businesses stay on top of their review collection, management, and marketing processes. They assist in: Automating review requests so that every customer interacting with your business receives a prompt to share their reviews.

Management 111

Management Social Media Multi-Channel Feedback 111