Beyond Philosophy

JULY 6, 2016

Three Truths Every Marketer Should Know about CX in China. China has potential to leap-frog other markets as it is a massive opportunity. This research emphasizes the fact that those organizations that truly embrace the ideology behind a culture of Customer Centricity have enormous potential for opportunity and growth in a new market.

Social Media 113

Social Media 2002 Multi-Channel Customer Centricity 113

GetFeedback

JANUARY 31, 2020

Customer retention is a leading critical performance indicator for companies in 2002, and for good reason. By developing surveys with a clear focus on a valuable target demographic, digging in around negative feedback, and engaging customers over a variety of channels, you can create your own actionable data machine.

Customer Retention 150

Customer Retention Net Promoter Score Omnichannel 2002 150

BirdEye

OCTOBER 31, 2023

Customers today heavily depend on online review sites, public forums, and social media channels when choosing businesses. How companies manage their online reputation determines their ability to grow in a competitive market. In a recent Birdeye study , 78% of respondents agreed they would avoid businesses with a poor online reputation.

Management 111

Management Social Media Multi-Channel Automotive 111

BirdEye

JANUARY 11, 2023

We’ll cover topics such as best practices for using social media marketing, content ideas, staying safe on social networks, and more. Its simple interface makes it incredibly user-friendly and features like Facebook Business Manager help businesses optimize the platform for advertising and marketing.

Social Media 98

Social Media Multi-Channel Advertising 2002 98

Kustomer

OCTOBER 28, 2022

By ignoring customer service, brands are missing out on market share and revenue. In the diagram above, we have the typical multichannel model of customer engagement, where the customer reaches out through the channels of their choice. 1) Take a True Omnichannel Approach to Modernize Customer Service.

Customer Engagement 93

Customer Engagement Engagement Omnichannel 2002 93

Kustomer

FEBRUARY 25, 2020

By ignoring CX, brands are missing out on market share and revenue. In the diagram above, we have the typical multichannel model of customer engagement, where the customer reaches out through the channels of their choice. Let’s start by first explaining the concept of multichannel, which is often mislabeled as omnichannel.

Customer Experience 59

Customer Experience Omnichannel 2002 Customer Centricity 59

SurveySparrow

MARCH 6, 2024

Market research! Though the company faced hiccups in its parent country, shifting to the US market brought significant growth and exposure. The founders initiated the platform to democratize the market by making it accessible to everyone. Let’s look at what sets them apart in the market. The best part?

Multi-Channel 52

Multi-Channel 2002 Healthcare Government 52