Remove 2002 Remove Multi-Channel Remove Voice of Customer
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How Bruce Temkin shaped the CX profession – and how he’s doing the same for XM

Qualtrics

I was a program manager for a company that made submarine sub-systems, leading multi-disciplinary teams to deliver projects that spanned engineering, manufacturing, quality control, and client management. I first ran their B2B research department and was focused on the impact of the internet on supply chains and distribution channels.

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The Best CX Software Of 2025

InteractionMetrics

Runner Up: Qualtrics XM Qualtrics XM is a power tool for measuring all your customer, employee, and market touchpoints across over 20,000 global brands in 100+ countries. If you have complex feedback channels, want a single, scalable hub for surveys and analytics, and have the budget to match, Qualtrics XM delivers.

2025 52