ShepHyken

APRIL 30, 2018

(Lumoa) The Net Promoter System® (or NPS) has been a popular customer experience metric since its creation in 2003. My Comment: I’m a big fan of NPS (Net Promoter Score), and many of you already know that. Lumoa asked 30 customer experience influencers their opinions on NPS.

Article 86

Article 2018 Net Promoter Score Customer Service 86

Customer Enthusiast

MAY 3, 2016

As important as overall satisfaction, value for price paid, intent to return, and a dozen other indicators of performance are, if I had to choose one, I’d choose net promoter score (NPS). NPS is a customer loyalty metric created by Fred Reicheld, Bain & Company and Satmetrix in 2003.

Net Promoter Score 58

Net Promoter Score Customer Service 2003 Hotels 58

Steve DiGioia

SEPTEMBER 9, 2016

As important as overall satisfaction, value for price paid, intent to return, and a dozen other performance indicators are, if I had to choose one, I’d choose net promoter score (NPS). NPS is a customer loyalty metric created by Fred Reicheld, Bain & Company and Satmetrix in 2003. Click to find out how.

Customer Service 45

Customer Service Net Promoter Score NPS 2003 45