2003 Customer Service Customer Service Strategies 
ShepHyken
APRIL 30, 2018
Each week I read a number of customer service and customer experience articles from various resources. 16 Statistics Showing Data’s Influence on Customer Experience by Tricia Morriss. Lumoa) The Net Promoter System® (or NPS) has been a popular customer experience metric since its creation in 2003.
Provide Support
DECEMBER 29, 2015
Your products or services can be the best on the market but if you don’t treat your customers well, you can kiss your business goodbye. Developing the right strategy for your customer service will help you both attract new customers and keep your existing ones. © 2003 - 2015 Provide Support LLC.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
CSM Magazine
OCTOBER 19, 2020
With keen competition in the eCommerce space, customer service is a top priority. Alon Ghelber looks at some of the top Shopify Customer Support apps available today. Also, interruptions in the supply chain caused by COVID-19-related work interruptions have required more efficient communications between companies and customers.
Provide Support
NOVEMBER 24, 2015
Customer service via social media can no longer be considered as a luxury but as an essential component of any customer service strategy – for two simple reasons: Everyone’s thumbs are practically connected to their cellphones – it gives little room for companies to consider alternatives. Read more.
CSM Magazine
OCTOBER 5, 2022
One of the major weaknesses of most organizations is top management’s lack of a customer service strategy. They fail to realize the strategic opportunity on how to use superior service as a vehicle to build market share and market dominance. All three companies provide Relentless Customer Service.
Provide Support
APRIL 26, 2017
In fact, according to Gartner , by 2018, over 80% of companies will offer some form of live chat on their website or on mobile devices to interact with their customers. There are many reasons why offering chat support might be a valuable customer service strategy. © 2003 - 2017 Provide Support LLC. Read more.
Martin Hill-Wilson
JUNE 8, 2015
I’m going to cover three main topics: Multi-channel customer experience. Social customer service. Customer hubs. Their annual surveys of UK contact centres show that the drop in voice traffic over a decade between 2003 and 2013 was from 91% to 73%. However all sources of intelligent debate will be equally welcome.
Expert insights. Personalized for you.
86 
Let's personalize your content