Lumoa

APRIL 3, 2018

The Net Promoter Score (or NPS) was designed by Fred Reichheld in 2003 to measure loyalty. That time, customer experience management was still unknown to the most of the business doers. The online interaction might cost you 10 cents and a call might cost you 12 dollars (in the US). The question is, how can you measure it?

Net Promoter Score 126

Net Promoter Score NPS Touchpoint Feedback 126

delighted

APRIL 19, 2019

Relationship and transactional surveys measure your customer experience, whether that’s through Net Promoter Score (NPS), Customer Effort Score (CES), or Customer Satisfaction (CSAT) metrics, so that you can better understand the “why” behind customer engagement and loyalty. Relationship NPS surveys.

Measurement 60

Measurement Customer Experience NPS Touchpoint 60

Provide Support

APRIL 13, 2016

When people have a less-than-favorable online experience, they fault the company immediately. Building unified and pro-active cross-channel services will deliver differentiated customer experiences that will help to maintain digital customer relationships, drive loyalty and repeat sales. © 2003 - 2015 Provide Support LLC.

Customer Relationships 43

Customer Relationships 2016 Social Media 2003 43

delighted

APRIL 19, 2019

Relationship and transactional surveys measure your customer experience, whether that’s through Net Promoter Score (NPS), Customer Effort Score (CES), or Customer Satisfaction (CSAT) metrics, so that you can better understand the “why” behind customer engagement and loyalty. Relationship NPS surveys.

Measurement 40

Measurement Customer Experience NPS Touchpoint 40