Avaya

JANUARY 24, 2018

An original MiFID was enacted in 2004, prior to the 2008 global financial crisis. The first fine for non-compliance of the 2004 MiFID directive was given out to Barclays for inaccurate transaction reporting. appeared first on Avaya Connected Blog. Barclays’ fines totaled £2.45 The post MiFID II: What Do You Need to Know?

2004 46

2004 White Paper 2008 2006 46

Avaya

JANUARY 26, 2018

This EU legislation serves as a much-needed upgrade from the original MiFID, enacted in 2004, and addresses key issues that resulted from the 2008 global financial crisis. Under the 2004 MiFID directive, there was no mandatory requirement to record communications involving client orders. Recording Regulations: Raising the Bar.

2004 51

2004 White Paper Financial 2008 51

BirdEye

JANUARY 11, 2023

It allows you to target your content so that you can interact and develop relationships with customers in each of your locations. This will lead to more meaningful connections between the business and the customer. This was followed by Friendster in 2002, Myspace in 2003, and then the launch of Facebook in 2004.

Social Media 98

Social Media Multi-Channel Advertising 2002 98

BirdEye

MAY 19, 2023

By analyzing customer survey scores and reading customer comments, these managers can quickly act to resolve customer frustrations. Like the Charles Schwab managers, you can use feedback loops to reduce complaint feedback and connect quickly with unhappy clients to avoid negative consequences to your brand.

Feedback 52

Feedback Net Promoter Score 2004 Social Media 52

Feedbackly

SEPTEMBER 26, 2018

64% of people think that customer experience is more important than price in their choice of a brand. Popularity of Customer Experience. You want to make your customers happy AND engaged. Luckily there are more straightforward ways of keeping your customers engaged which rely on tried and true CX concepts.

Customer Experience 56

Customer Experience Social Media Feedback 2004 56

Bob Hayes

MAY 7, 2018

Satisfaction lacks a consistently demonstrable connection to… growth” (Reichheld, 2003). Contrary to Reichheld, other researchers, in fact, have found that customer satisfaction is consistently correlated with growth (Anderson, et al., 2004; Fornell, et al., 2006; Gruca & Rego, 2005). Bottom line: NPS (i.e.,

NPS 89

NPS Net Promoter Score 2007 2006 89

Bob Hayes

MAY 7, 2018

Satisfaction lacks a consistently demonstrable connection to… growth” (Reichheld, 2003). Contrary to Reichheld, other researchers, in fact, have found that customer satisfaction is consistently correlated with growth (Anderson, et al., 2004; Fornell, et al., 2006; Gruca & Rego, 2005). Bottom line: NPS (i.e.,

NPS 86

NPS Net Promoter Score 2007 2006 86