Beyond Philosophy

NOVEMBER 19, 2020

The three of us, along with moderator Chantel Botha of Brand love, discussed in the webinar and a recent podcast some of our past experiences working in this industry, where we are today, and where we are going. The critical experience of Twitch is the social interactions that people have watching somebody play a video game.

Customer Experience 133

Customer Experience ROI 2002 2005 133

Natalie Petouhof

MARCH 6, 2017

I’m excited because it will be an interactive summit, grounded in concrete ideas, science and real-world applications, not just theory. 1-selling Greek yogurt brand in the U.S. The speakers will share research, insights and strategies for building the culture of a company that magnetically attracts the top talent.

Culture 40

Culture Competitive Advantage 2015 2012 40

Michel Falcon Experience

APRIL 13, 2023

So there’s proof there, whether it’s through companies that you’ve associated yourself with Zappos, Starbucks or whichever brand. And I think that kind of permeates their whole brand today. At 1-800-GOT-JUNK, that was to become a globally admired brand. Why do some companies still struggle to commit to it?

Culture 60

Culture 2003 ROI Leadership 60

Comm100

FEBRUARY 6, 2018

However, company perception of phone support can be biased since 80% of companies believe that they deliver stellar customer support while only 8% of the customers agree, according to a 2005 survey by Bain & Company. The transition to live chat, social media and other forms of digital correspondence continues at an ever increasing pace.

Document 41

Document Advertising 2005 Article 41