What #CX Professionals Wanted to Know in 2018
CX Journey
JANUARY 2, 2019
How Do You Measure #CX Success? How do we measure it? How do we show ROI? Customer Experience and the Bottom Line Similar to measuring CX success, this post/topic is an ongoing conversation: How does customer experience impact the bottom line? How do we show ROI? Customer service is one of those interactions.
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