Kerry Bodine

APRIL 30, 2019

Event #1: Net Promoter Score ® arrived on the scene. Fred Reichheld published The Ultimate Question: Driving Good Profits and True Growth on March 2, 2006, and the book’s cover included the words: “Introducing NPS—How leading firms transform ordinary customers into promoters.”

Events 59

Events 2006 Net Promoter Score 2007 59

customer sure

FEBRUARY 1, 2023

Marmalade Insurance, the specialist in insurance solutions for young, student, learner and young named drivers, has been providing trailblazing insurance products to those aged 17-30 since 2006.

Insurance 62

Insurance NPS Feedback Net Promoter Score 62

Horizon CX

DECEMBER 27, 2019

The Net Promoter Score (NPS) or “the ultimate question” as it is commonly referred to, has a history that dates back a full 26 years. The Standard Net Promoter Score Question [an 11-point scale question]. 12% are branding NPS within their organization. The Reason Why Question [an open-ended question].

Net Promoter Score 52

Net Promoter Score NPS B2B 2019 52

SurveyGizmo

JANUARY 28, 2020

– SurveyGizmo launched its Activated NPS Solution today, making it easy to respond to Net Promoter Score (NPS) feedback immediately and directly to drive higher customer engagement. Founded in 2006, SurveyGizmo puts feedback into the hands of the people who can take action through the systems they use every day.

NPS 52

NPS Net Promoter Score 2006 Feedback 52

SurveySensum

JULY 17, 2024

Creating such an impact cannot be with one-time users, it requires an army of loyal customers who are not only loyal to the brand but also are volunteer brand advocates. So much so that its current NPS score is recorded to be 37, one of the highest in the industry! Did you know that Verizon’s revenue amounted to 32.48

NPS 52

NPS Wireless Loyalty Telecommunications 52

SurveySparrow

NOVEMBER 1, 2020

SurveyGizmo: Started in 2006, SurveyGizmo gives its customers the ability to complete complex tasks with a feature-rich interface design and with relative ease. Embed NPS questions: Net Promoter Score is one of the biggest predictors of customer loyalty and customer satisfaction.

Net Promoter Score 59

Net Promoter Score Feedback 2006 NPS 59

SurveySparrow

MAY 24, 2023

Despite increasing competition, SurveyMonkey maintains its good reputation, thanks to its longstanding partnerships with major brands. Since its inception in 2006, LimeSurvey has provided more than 28 ready-to-use question types, offering a wide range of options for data collection.

Net Promoter Score 52

Net Promoter Score NPS Feedback 2006 52

SurveySensum

SEPTEMBER 8, 2023

In 2006, Bain & Company conducted thorough research on Dell’s detractors and promoters. However, a detractor ends up costing the company $57 , while a satisfied promoter generates $328 in value. Utilizing Promoters as Brand Advocates Identify Detractors Prevent Churn NPS as a Tool for Continuous Improvement NPS 3.0:

NPS 52

NPS ROI Social Media Banking 52

Grade.us

JUNE 2, 2020

Made up of a group of 60+ passionate team members, Traject represents 7 brands, 22 cities, and 11 different countries. Looking for a simple data analysis dashboard you can use to present agency-branded data to your clients? Review request mode enables you to capture the Net Promoter Score and third party review from your customer.

2020 47

2020 Management Net Promoter Score Multi-Channel 47

SurveySensum

JUNE 4, 2024

Typeform offers us unparalleled design and branding functionality. Launched in 2006, Google Trends is widely used for market research, SEO strategy, content planning, and trend analysis. *Source: G2 , Dec 19, 2023 Best Features Typeform allows for the fast creation of simple surveys with branching logic.

2024 52

2024 Marketing E Commerce E-support 52

SurveySparrow

NOVEMBER 6, 2020

Started in 2006, Formstack has more than 27,000 customers spread across the world. You can use CSS tools to create branded themes. Add all your brand elements into the form. Send Net Promoter Score surveys at the right intervals. Qualtrics does have paid plans, but the information is not public.

Multi-Channel 45

Multi-Channel Net Promoter Score NPS 2002 45

SmartKarrot

JANUARY 18, 2022

Found by Chandra Mohan Grover in 2006, IBSFintech is a SaaS company that offers financial solutions for managing corporate trade finance and Forex treasury. It maps customer journeys, collects omnichannel input, and calculates Net Promoter Score to help organizations track and enhance customer engagement. IBSFintech.

2011 11

2011 E Commerce E-support 2008 11

Comm100

NOVEMBER 13, 2022

Today’s customers look for fast, convenient, and personalized support that allows them to connect with brands how, where, and when they want. We know that customer service both builds new business and retains existing business, which makes service agents a significant part of brand identity and customer experience. Founded: 2006.

Customer Service 95

Customer Service Omnichannel Social Media 2021 95

ClearAction

OCTOBER 16, 2019

The best-loved brands are cracking the code. An example of this is CustomerGauge’s Monetized Net Promoter Score ® which clarifies and compels strategic management of customer experience. 3 Milton Friedman and the Social Responsibility of Business , Greenbiz, 24 November 2006.

ROI 59

ROI Customer Experience 2011 Customer Centricity 59

C Space

FEBRUARY 12, 2020

you think about your brand strategy in a world that no longer has sustainable competitive advantage to rely on? Let’s take an example: When YouTube emerged as an innovation, was Gillette’s CMO worrying about whether it threatened the investments made in brand equity and management? What’s an incumbent brand to do? Possibly not.

Net Promoter Score 52

Net Promoter Score Customer Centricity Travel Banking 52