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If it costs five times as much to find a new customer when you lose an old one, then rewardprograms are indeed worth every penny spent. Here are a few examples: Membership programs provides special incentives. So how do you go about having one?
I just conducted two days of communication and customer service skills training for a large organization and was pretty shocked to find out how little has been done within this place to help their staff, especially the front line staff, know how to engage customers. You can leave a response , or trackback from your own site.
Their rewardsprogram provides 2 points for every dollar spent at Nordstrom’s and provides for 1 point when I use the card elsewhere. For every 2,000 points I accumulate, I receive a $20.
Granted, there is a rewardsprogram, but my usual discount is $1.50, and I have to use it within a few weeks otherwise the offer expires. Incentives for new customers are commonly very aggressively marketed; more than “rewards&# or “discounts&# for current customers.
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