Remove 2007 Remove Customer Centricity Remove Lifetime Customer
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Enterprise-Rent-a-Car: How to turn a ‘promoter’ into a ‘detractor’ in 1,2,3!

ijgolding

Today I am sharing a story about a company that has had an overt Customer Centric culture for many years. Taylor, by 2005, Enterprise Rent-A-Car’s customer service had been recognized seven times by J.D. The company was named ninth on Business Week’s top 25 companies customer service list in 2007.

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Top 150 Global Customer Experience Thought Leaders and Influencers of 2020

SurveySensum

James Dodkins – Customer Experience Influencer, Keynote Speaker, Author, CX Trainer. International Keynote Speaker, Trainer, and Content Creator, James Dodkins is named as the UK’s #1 CX Influencer by Customer Experience Magazine. Ingrid Lindberg – Keynote Speaker, CXO, Founder, and CEO of Chief Customer.

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