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XM Scientist and Co-Founder at Effectly AB and experiasummit.com, Joakim Thörn is a subject-matter expert and a speaker who specializes in facilitating and helping clients expand their market presence through experience-based differentiation. Jaakko Männistö is an entrepreneur, Founder, and Omnichannel CustomerExperienceProfessional.
This post is part of the CustomerExperienceProfessionals Association’s Blog Carnival celebrating customerexperience. It’s part of a broader celebration of CustomerExperience Day 2017. Are organisations really changing the way they treat customers and employees? Or even 1997?
The program is designed to provide a multifaceted, interactive and overall empowering experience that will ensure participants are equipped with the tools they need to make Customer Centricity an organizational success. Mapping and prioritizing the customer journey. Quantifying the economic value of increasing customer loyalty.
He has appeared in over 150 media and is regularly cited as a top customerexperience thought leader. In addition to his customerexperience work, Adam is an angel investor with an interest in entrepreneurs who disrupt the status quo through innovation. Adrian Swinscoe. Annette Franz. Barry Dalton. Bob Thompson.
He has appeared in over 150 media and is regularly cited as a top customerexperience thought leader. In addition to his customerexperience work, Adam is an angel investor with an interest in entrepreneurs who disrupt the status quo through innovation. Adrian Swinscoe. Annette Franz. Barry Dalton. Bob Thompson.
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