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This Best of 360Connext post was part of the CustomerExperienceProfessionals Association’s 2013 CustomerExperience Day celebration. What’s the value of customerexperience? Customers who are surprised and delighted with their experiences share their experiences with others.
XM Scientist and Co-Founder at Effectly AB and experiasummit.com, Joakim Thörn is a subject-matter expert and a speaker who specializes in facilitating and helping clients expand their market presence through experience-based differentiation. Jaakko Männistö is an entrepreneur, Founder, and Omnichannel CustomerExperienceProfessional.
This one: Customer Journey Mapping: A brand's GPS to loyalty and advocacy was written back in 2016 by Laurent Ghio, Quadient’s first Certified CustomerExperienceProfessional. He earned his EDP and M-EDP certification from Xplor and his MBA in 2007 from the Lake Forest Graduate School of Management. Experience.
We documented why we chose each of these customer service leaders in detail along with where to follow them on socialmedia below. Adam Toporek is an internationally-recognized customer service expert, keynote speaker, and frontline trainer who helps organizations get results by thinking differently about customer service.
We documented why we chose each of these customer service leaders in detail along with where to follow them on socialmedia below. Adam Toporek is an internationally-recognized customer service expert, keynote speaker, and frontline trainer who helps organizations get results by thinking differently about customer service.
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