Lumoa

JUNE 23, 2021

In the age of smartphones, where support is only a click away, consumers have massive expectations when it comes to customer service. In fact, it’s such a huge deal for customers today that it has overtaken price and product as the key brand differentiator.

Contact Center 78

Contact Center Omnichannel Social Media 2008 78

Eptica

JULY 8, 2016

Author: Chris Eideh Knowing your customers is at the heart of designing and delivering the right experience to engage with them successfully. So, McKinsey’s recent US Customer Sentiment Survey should be required reading for anyone involved in customer experience. So, what does this mean for customer experience?

Consumers 50

Consumers Multi-Channel 2008 2016 50

Team Support

JANUARY 9, 2024

1980s-1990s: The Dawn of CRM Software The next two decades saw the adoption of computerized systems for customer support. Companies started using customer relationship management (CRM) software to manage customer information and interactions. Fun fact: TeamSupport was founded in 2008!

Technology 59

Technology Call Center Social Media 2007 59

Chattermill

MAY 12, 2019

Zappos founder Tony Hsieh’s book is essential reading for all customer experience professionals. in 2000 to over $1 billion in 2008 by focusing relentlessly on customer success. We found that the New Gold Standard delivers practical advice that leaders can apply to their CX program, even if their brand is far from luxurious.

Customer Experience Professionals 56

Customer Experience Professionals Books Customer Experience Hotels 56

Magellan Solutions

FEBRUARY 24, 2022

Ideally, the software should be able to work with your customer relationship management (CRM) system. Customers prefer email as their primary mode of communication 72% of the time. Email marketing aids in the development of brand credibility and trust. It should be easy to integrate with your own software as well.

Social Media 40

Social Media B2B B2C Sales 40

SmartKarrot

JANUARY 18, 2022

CloudCherry is a cloud-based CRM ( customer relationship management ) company that assists its clients’ tracking and enhancing their customer engagement. It maps customer journeys, collects omnichannel input, and calculates Net Promoter Score to help organizations track and enhance customer engagement.

2011 11

2011 E Commerce E-support 2008 11

Lithium

APRIL 15, 2021

If a big enterprise brand had an Online Community, everybody and their dog knew it had value, but actually quantifying the dollar figures with any level of credibility was a daunting task. However, having a Customer Relationship Management (CRM) integration is even better.

2012 52

2012 ROI 2008 Return on Investment 52