CX University

SEPTEMBER 18, 2018

They each have unique approaches to the conundrum of being a great employer, and yet, the point of commonality between them is quite simple: they have all found a way to link employee experience with value production. Four Employee Engagement Strategies that Deliver Competitive Advantage.

Engagement 211

Engagement 2005 2009 Competitive Advantage 211

CX Journey

NOVEMBER 15, 2017

The only competitive advantage we have is the culture and values of the company. Howard Schultz But what happens when your executives' and your employees' behaviors don't align with your values? Here are some examples, taking us back to the financial crisis of 2007-2008. The only thing we have is one another. Bad things.

Culture 50

Culture 2008 2007 Competitive Advantage 50

Wootric

FEBRUARY 14, 2019

She oversees brand, demand and product marketing — attracting companies that make customer experience their competitive advantage using Wootric’s AI-powered software. In 2008 Shep was inducted into the National Speakers Association Hall of Fame speaker for lifetime achievement in the professional speaking industry.

Workshop 67

Workshop Consulting Customer Experience Professionals Books 67

Storyminers

JULY 6, 2020

She leads the XM Institute’s research into CX and EX best practices and the broader organizational capabilities required for building loyalty by improving customer and employee experiences. Bruce is widely viewed as a leading expert in how large organizations build differentiation with customer experience. Bruce Temkin.

Customer Service 59

Customer Service Customer Experience Magazine Books 59

Storyminers

JULY 6, 2020

She leads the XM Institute’s research into CX and EX best practices and the broader organizational capabilities required for building loyalty by improving customer and employee experiences. Bruce is widely viewed as a leading expert in how large organizations build differentiation with customer experience. Bruce Temkin.

Customer Service 52

Customer Service Customer Experience Magazine Books 52

Bold360

DECEMBER 1, 2016

Enterprises today must aggregate legacy applications, customer data and content, and break down organizational silos to innovate the digital customer experience to gain digital agility now and sustainable competitive advantage with one-to-one customer relationships.

Customer Experience 104

Customer Experience Customers Consulting E-support 104