CSM Magazine

DECEMBER 6, 2021

Now more than any other time of year, e-Commerce becomes a more dominant force in companies’ sales, and subsequently, online customer experience. In fact, 2021 is forecast to be one of the most treacherous holiday seasons since the Great Recession of 2008-2009. Mike Myer, CEO and co-founder of Quiq looks at the challenges ahead.

E Commerce 97

E Commerce 2021 E-support Contact Center 97

CX University

MARCH 22, 2018

For a Customer Experience (CX) initiative to succeed, it needs broad support across the organization, and it needs deep, gut-level support within the C-Suite. CX is not a tool; it is a creed, a creed that McKinsey asserts “…require organizations to make cultural changes and to rewire themselves operationally and financially.”

Customer Experience 66

Customer Experience 2016 Customer Centricity E Commerce 66

Magellan Solutions

MARCH 24, 2020

But why outsource your customer support when you can have an in-house team? Aside from the significant amount you can save from it, it can help you expand your support coverage and scale up your business. Established in 2008, Hootsuite is serving over 18 million customers. Choosing the Right Customer Support Provider is Key.

Customer Service 40

Customer Service Call Center Telecommunications Banking 40

CX University

APRIL 26, 2018

Though still a small sub-culture in the business world, decentralization of power has become increasingly prevalent, especially among the world’s fastest growing, customer-centric companies. Keep in mind that Mr. Whitehurst led his company from $500 million annual revenue in 2008 to almost $3 billion, a 500% gain, in less than ten years.

Customer Experience 74

Customer Experience Government 2018 2015 74

Chattermill

MAY 12, 2019

Whether you work in marketing, sales, support, engineering or product, if you want to become a master of your craft and deliver a great experience for customers, here’s our advice for getting an edge: Read books. in 2000 to over $1 billion in 2008 by focusing relentlessly on customer success. Customer Experience Books.

Customer Experience Professionals 56

Customer Experience Professionals Books Customer Experience Hotels 56

Kustomer

DECEMBER 17, 2020

Partner Experience Manager at Twitter , Sioban Massiah, has quite the diverse background in customer advocacy and support. If the connection is strong from the get-go, a company is more likely to retain those customers and their long-term support. And we all know marketing was the first thing to go in 2008 when the recession happened.

Connections 57

Connections 2008 Events Loyalty 57

Ann Michaels and Associates

JANUARY 23, 2018

Much to her surprise and agitation, the next service bill she received was addressed not to her husband, Ricardo Brown, but to “A **e Brown.”. This bad customer service example typifies a work culture where employees are so fed up, they’re willing to sacrifice their jobs to make a point, and get a laugh. She didn’t back down, though.

Customer Service 40

Customer Service Social Media 2008 E-support 40