CX Journey

NOVEMBER 15, 2017

Image courtesy of Pixabay In business, your culture is the soul of the organization. Translate that to your company, and it becomes a good proxy definition for culture. The culture embodies the soul of the organization. As I mentioned in a previous post , we know that Culture = Values + Behavior. Bad things.

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Culture 2008 2007 Competitive Advantage 50

ijgolding

JUNE 25, 2017

The initiative was officially launched in 2008. That authority will have an effect of driving them to focus on the customer indefinitely, and that is what sustains a customer centric culture. The post How Getting Recognition and Building Authority Can Advance Your Customer-Centric Culture appeared first on I J Golding.

Customer Centricity 51

Customer Centricity Culture 2010 2008 51

CX University

MARCH 22, 2018

CX is not a tool; it is a creed, a creed that McKinsey asserts “…require organizations to make cultural changes and to rewire themselves operationally and financially.” How can we create a unified cultural and operational change at the highest level? CX is not like a sales methodology, or a new technology.

Customer Experience 66

Customer Experience 2016 Customer Centricity E Commerce 66

CX Journey

MARCH 8, 2016

While a "great place to work" might be in the eye of the beholder, I have my thoughts on what drives a great employee experience and what comprises an employee-centric culture. Also, it's been reported that organizations in the Best Companies to Work Study for the period 2004 – 2008 increased their revenues by 94% and their profits by 315%.

2004 45

2004 2008 Employee Experience 2014 45

Chattermill

MAY 12, 2019

Under his leadership, Zappos has grown gross merchandise sales from $1.6M in 2000 to over $1 billion in 2008 by focusing relentlessly on customer success. Delivering Happiness underscores the importance of strong company culture, that making employees and colleagues happy will lead to higher engagement and better customer satisfaction.

Customer Experience Professionals 56

Customer Experience Professionals Books Customer Experience Hotels 56

West Monroe

DECEMBER 11, 2022

During the 2008 downturn, Forbes columnist Tim Bajarin asked Intel’s CEO what the company would do given the economic reversal. Fortunately, today’s financial institutions are better positioned to make these investments than in 2008, largely because banks are more prepared than they were during the Great Recession.

Banking 52

Banking Marketing 2008 Financial 52

CX University

APRIL 26, 2018

Though still a small sub-culture in the business world, decentralization of power has become increasingly prevalent, especially among the world’s fastest growing, customer-centric companies. Keep in mind that Mr. Whitehurst led his company from $500 million annual revenue in 2008 to almost $3 billion, a 500% gain, in less than ten years.

Customer Experience 74

Customer Experience Government 2018 2015 74

Kustomer

NOVEMBER 12, 2020

I think I’ve fallen into a technical support role and leadership role kind of by accident, but that’s kind of life too. And this is back in 2008, 2007, and YouTube was only a year old. Process is what everyone’s chasing in a leadership role. ” Start at the top. What comes to mind? Derek Hixon: (02:57).

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2008 Innovation Customer Service Leadership 52

West Monroe

JANUARY 25, 2022

Build a mutually understood data culture. When banks do this right, leadership teams create a scalable digital foundation, better deploy human capital, improve client experience starting in the back and middle office, and accelerate growth. More important, they need leadership that understands and accepts new flexible approaches.

Banking 52

Banking 2022 Financial Multi-Channel 52

Magellan Solutions

DECEMBER 11, 2023

In 2008, we experienced a significant transformation. In 2008, everything changed when Magellan Solutions acquired a significant client in voice recognition. Navigating Excellence and Transformation in Leadership Fred Chua emphasizes that good leadership is not self-proclaimed; it’s a reputation earned through the eyes of others.

Leadership 52

Leadership 2008 Call Center 2001 52

Magellan Solutions

JULY 5, 2021

Hence, their main tagline is “ We put culture in the forefront ”. Passion – We protect our Culture: We deliver from our “core” – Truly amazing people. Trained and Managed with Western leadership it has become our mission to provide excellent low cost voice and non-voice services to our clients.”.

Call Center 40

Call Center 2021 E-support 2012 40

SmartKarrot

APRIL 13, 2020

Their belief in the ‘creativity’ of their engineers and the ‘culture’ of their organization proved to be productive in creating multiple products and apps for agents, managers, end customers, and developers. The ‘haven for programmers’ – GitHub has been providing its services through a SaaS model since 2008. Engineering.

2020 19

2020 2019 2002 2008 19

Lithium

DECEMBER 7, 2018

I have always been a fanatical user of message boards, with my deepest interest in them as an internet cultural fixture happening in the late 1990s. After a few months, there were only a handful of posts in our forums and a few blog articles from of our leadership when I walked through the door later that year.

2006 40

2006 2008 2005 2007 40

Lithium

DECEMBER 7, 2018

I have always been a fanatical user of message boards, with my deepest interest in them as an internet cultural fixture happening in the late 1990s. After a few months, there were only a handful of posts in our forums and a few blog articles from of our leadership when I walked through the door later that year.

2006 40

2006 2008 2005 2007 40

Lithium

DECEMBER 7, 2018

I have always been a fanatical user of message boards, with my deepest interest in them as an internet cultural fixture happening in the late 1990s. After a few months, there were only a handful of posts in our forums and a few blog articles from of our leadership when I walked through the door later that year.

2006 40

2006 2008 2005 2007 40

Lithium

DECEMBER 7, 2018

I have always been a fanatical user of message boards, with my deepest interest in them as an internet cultural fixture happening in the late 1990s. After a few months, there were only a handful of posts in our forums and a few blog articles from of our leadership when I walked through the door later that year.

2006 40

2006 2008 2005 2007 40

Lithium

DECEMBER 7, 2018

I have always been a fanatical user of message boards, with my deepest interest in them as an internet cultural fixture happening in the late 1990s. After a few months, there were only a handful of posts in our forums and a few blog articles from of our leadership when I walked through the door later that year.

2006 40

2006 2008 2005 2007 40

Lithium

DECEMBER 7, 2018

I have always been a fanatical user of message boards, with my deepest interest in them as an internet cultural fixture happening in the late 1990s. After a few months, there were only a handful of posts in our forums and a few blog articles from of our leadership when I walked through the door later that year.

2006 40

2006 2008 2005 2007 40

Lithium

DECEMBER 7, 2018

I have always been a fanatical user of message boards, with my deepest interest in them as an internet cultural fixture happening in the late 1990s. After a few months, there were only a handful of posts in our forums and a few blog articles from of our leadership when I walked through the door later that year.

2006 40

2006 2008 2005 2007 40

Storyminers

JULY 6, 2020

The upheaval that digital engagement and collaboration is having on business leadership and organizational communication. Bill is an award-winning speaker, blogger and writer in the areas of customer service for front-line associates and leadership for managers. Bill Quiseng. Bruce Temkin. Dan Gingiss.

Customer Service 59

Customer Service Customer Experience Magazine Books 59

Storyminers

JULY 6, 2020

The upheaval that digital engagement and collaboration is having on business leadership and organizational communication. Bill is an award-winning speaker, blogger and writer in the areas of customer service for front-line associates and leadership for managers. Bill Quiseng. Bruce Temkin. Dan Gingiss.

Customer Service 52

Customer Service Customer Experience Magazine Books 52

Bold360

DECEMBER 1, 2016

Under his leadership at Dupray , he has managed to expand the brand to 6 countries and to increase website traffic by over 5000%. Providing a great customer experience is first a function of culture. When the culture supports providing a great customer experience, then the software is very helpful. Matthew Mercuri. Dupraysteam.

Customer Experience 104

Customer Experience Customers Consulting E-support 104

Brandwatch CX

JANUARY 28, 2019

Parliamentary Role: Shadow Culture Secretary. He’s also been using the platform since 2008, so he knows what he’s doing. After an aborted leadership run and his rebel EU bill that got three frontbenchers fired, he’s become one of the most recognisable politicians in the UK. Tom Watson ( @tom_watson ).

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2017 Social Media 2008 Definition 99