ShepHyken

NOVEMBER 7, 2018

In 2008 Domino’s was struggling and their brilliant leadership turned the company around. Shep Hyken is a customer service expert, keynote speaker, and New York Times bestselling business author. For information on The Customer Focus customer service training programs, go to www.thecustomerfocus.com.

2008 96

2008 Books Customer Service Training Technology 96

ShepHyken

MAY 31, 2017

I wrote about this in my book The Cult of the Customer (Wiley 2008), and the example I used was that of an airline employee. He stood out, compared to many of his co-workers, as a person willing to do anything within his power to take care of his customers. Maybe your organization is truly customer-focused.

Airlines 84

Airlines 2008 Customer Focused Customer Service Training 84

ShepHyken

JANUARY 22, 2018

Capturing the essence of 2008’s demanding consumer arena, it is—surprise, surprise—all about those pesky, demanding consumers. Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author. And, just copying competitors is a “race to the bottom.”. Follow on Twitter: @Hyken.

2018 94

2018 Article Customer Service Wireless 94

Storyminers

JULY 6, 2020

Referred to as “the most famous customer service manager in the US, possibly the world” by BusinessWeek , Eliason is best known for developing the use of social media in the practice of customer relations. Jeff helps clients develop customer-focused cultures. Leslie O’Flahavan. Stacy Sherman.

Customer Service 59

Customer Service Customer Experience Magazine Books 59

Storyminers

JULY 6, 2020

Referred to as “the most famous customer service manager in the US, possibly the world” by BusinessWeek , Eliason is best known for developing the use of social media in the practice of customer relations. Jeff helps clients develop customer-focused cultures. Leslie O’Flahavan. Stacy Sherman.

Customer Service 52

Customer Service Customer Experience Magazine Books 52