ShepHyken
NOVEMBER 7, 2018
In 2008 Domino’s was struggling and their brilliant leadership turned the company around. Shep Hyken is a customer service expert, keynote speaker, and New York Times bestselling business author. For information on The Customer Focus customer service training programs, go to www.thecustomerfocus.com.
ShepHyken
JANUARY 22, 2018
Capturing the essence of 2008’s demanding consumer arena, it is—surprise, surprise—all about those pesky, demanding consumers. Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author. And, just copying competitors is a “race to the bottom.”. Follow on Twitter: @Hyken.
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ShepHyken
MAY 31, 2017
I wrote about this in my book The Cult of the Customer (Wiley 2008), and the example I used was that of an airline employee. He stood out, compared to many of his co-workers, as a person willing to do anything within his power to take care of his customers. For information contact or www.hyken.com. Follow on Twitter: @Hyken.
Comm100
NOVEMBER 14, 2017
The service sector as a whole has experienced steady but sustained growth over the past decade (approx. 12% growth from 2008-2018) and in some countries around the world, it is the primary driver of their economy. Free Download] 50 Customer Service Training Activities for Live Chat and Telephone Teams.
CSM Magazine
FEBRUARY 7, 2020
Twenty-six percent need just one bad customer service experience to go somewhere else. 5 Ways to Improve Customer Service for Your Lending Business. But until we build AI to replace humans, your customer service agents are your best assets. Invest in customer support solutions tailored to your business.
Magellan Solutions
MARCH 24, 2020
This multi-awarded newspaper outsourced its inbound customer retention to a BPO company. Established in 2008, Hootsuite is serving over 18 million customers. The management decided to outsource part of their customer service to quickly scale their support operations. The Bank of America.
Storyminers
JULY 6, 2020
Referred to as “the most famous customer service manager in the US, possibly the world” by BusinessWeek , Eliason is best known for developing the use of social media in the practice of customer relations. She is a long time speaker and training partner to many Fortune 500 companies across the nation. Stacy Sherman.
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