Experience Investigators by 360Connext

JULY 20, 2015

Reviewing customers’ online experience is one of the most common ways we at 360Connext help our clients. It’s part of out trademarked process called Customer Experience Investigation, which covers everything. If the experience you provide is disconnected, confusing, painful… they know they are free to date others.

Online Experience 235

Online Experience 2008 Social Media Consulting 235

Beyond Philosophy

JANUARY 9, 2021

Whether you realize it or not—and even if you don’t know what they are—you use Digital Nudges in your online experience today. Digital Nudges are the interactions you have with customers online in your experience that inspire their actions. Every online experience has them, but not all of them are deliberate.

2021 78

2021 2008 Online Experience Consulting 78

Retently

AUGUST 22, 2018

And here’s a trend analysis of the bottom-line margins of the airlines industry from 2008-2013: Airlines industry | Bottom-line margins 2008-2013. On the other hand, relationship drivers are more generic, like, the reliability of services, value for money, online experience, etc. Airlines 2013 | By No.

Airlines 73

Airlines Customer Satisfaction NPS Net Promoter Score 73

ijgolding

DECEMBER 11, 2014

It was not until 2008 that is started to make waves in the airline industry with the delivery of a new fleet of aircraft. Let me start with the online experience. It does what it needs to do, but does not offer the most intuitive of online user experiences. Flights Experienced. London Gatwick to Oslo.

Airlines 110

Airlines Customer Experience Travel 2014 110

Kitewheel

JULY 2, 2020

To thrive, retailers must have a successful online store. The online experience for many brands has already had an impact on customer behavior, but COVID-19 has accelerated the need to build better digital retail experiences. Doing this requires attracting, converting, and engaging both new and existing customers.

Retail 52

Retail Social Media 2008 Consumers 52