InMoment XI

OCTOBER 10, 2022

Whether you send out a standard survey via email or leverage the Net Promoter Score question in-app, knowing some statistics and trends can help you ensure that you get adequate feedback that helps build your business. C ustomer Survey Statistics You Need to Know About… Hearing from Customers. Responding to Feedback Statistics.

Net Promoter Score 368

Net Promoter Score White Paper NPS 2005 368

Interactions

JANUARY 21, 2025

power outages since 2000 have been due to extreme weather; heat season outages alone have increased by 60% since 2009, according to Climate Central. Ease the Burden on Human Agents Your customers arent the only ones struggling during an outage. Overloaded agents can become stressed and exhausted, leading to poor customer service.

Connections 62

Connections Poor Customer Service 2009 Virtual Agent 62

Retently

JULY 28, 2023

But taking customer experience lightly can be dangerous too. Some studies suggest that poor customer service costs businesses up to $62 million per year. trillion annually when their customers leave – and that’s only in the US. Others are less “optimistic,” saying that companies stand to lose up to $1.6

Chief Customer Officer 122

Chief Customer Officer Customer Centricity Call Center 2004 122

Retently

OCTOBER 19, 2018

But taking customer satisfaction lightly can be dangerous too. Some studies from 2016 suggest that poor customer service costs businesses up to $62 million per year. trillion per year when their customers leave – and that’s only in the US.

Chief Customer Officer 80

Chief Customer Officer Customer Centricity Call Center 2004 80

Service Untitled

MARCH 4, 2009

Service Untitled The blog about customer service and the customer service experience. What interested me was how the importance of customer service varied in different industries. Do toll-free numbers help customer service? I’ll be including some of them in future posts.

Blog 52

Blog Customer Service Poor Customer Service 2006 52