InMoment XI

OCTOBER 10, 2022

Whether you send out a standard survey via email or leverage the Net Promoter Score question in-app, knowing some statistics and trends can help you ensure that you get adequate feedback that helps build your business. Net Promoter Score (NPS) Survey Statistics & Benchmarks. Download the White Paper.

Net Promoter Score 368

Net Promoter Score White Paper NPS 2005 368

Retently

MARCH 23, 2023

Since not all NPS® data is public, and most brands aren’t eager to publish their low Net Promoter Score, we’ve taken several steps to find reliable customer satisfaction data that we can use to compare brands: Whenever possible, we’ve sourced data from various NPS benchmarks to gain a picture of the general NPS range within an industry.

Net Promoter Score 97

Net Promoter Score NPS Insurance Airlines 97

Customer Bliss

APRIL 11, 2017

While at Intuit, Brian won CEO Leadership Awards in 2007 and 2009, as well as Scott Cook Innovation Awards in 2006 and 2008. The Origins Of Net Promoter Score. Fred Reichheld had already written several books on loyalty. He has an MBA from Purdue University.

NPS 163

NPS Net Promoter Score 2003 2007 163

ShepHyken

MAY 26, 2017

seconds in 2009! Net Promoter Score (NPS). The Net Promoter Score needs no grand introduction. The ‘holy grail of metrics’ is used by most companies worldwide to track customer loyalty. Customer Satisfaction score (CSAT). Customer Effort Score (CES). Customer Churn Rate.

Metrics 96

Metrics Net Promoter Score Blog Effort Score 96

Beyond Philosophy

OCTOBER 1, 2015

Looking at data since 2009, the portfolio including the simplest brands outperformed the major indexes by 170%. Customers are more likely to recommend you to someone else when you keep it simple. The vast majority, 70% of respondents said they were more likely to recommend a brand with a simple experience. Simple works for your bottom line.

Customer Experience 163

Customer Experience 2009 Call Center Advertising 163

Win the Customer

DECEMBER 15, 2015

Whether your organization is a practitioner of Net Promoter Score (NPS) or some other method of determining customer loyalty and customer advocacy, it’s clear that promoters or loyal customers are critical to the long-term sustainability of the organization and typically result in lower costs to operations.

Net Promoter Score 64

Net Promoter Score Customer Experience 2005 2009 64

TechSee

DECEMBER 5, 2017

Founded in 2009 with headquarters in Israel, Nanorep has been implemented by more than 200 enterprises across the globe, and was recognized in the 2017 UK National Innovation Awards. boosting both customer loyalty and the enterprise’s bottom line. Customers appreciate: The personalized and intuitive customer self-service.

Contact Center 116

Contact Center Customer Satisfaction Technology Call Center 116