TechSee

DECEMBER 5, 2017

Founded in 2009 with headquarters in Israel, Nanorep has been implemented by more than 200 enterprises across the globe, and was recognized in the 2017 UK National Innovation Awards. The NPS survey asks just one-question “How likely are you to recommend our product or service to a friend or colleague?”

Contact Center 116

Contact Center Customer Satisfaction Technology Call Center 116

Customers Rock!

APRIL 14, 2010

I hope we can all agree that delivering a positive customer experience is the key to building customer loyalty and achieving financial success. Experian’s customer experience efforts were so successful that they were awarded a Forrester Voice of the Customer Award in June of 2009. Image credit: TommL ).

2007 61

2007 2009 Social Media 2008 61

SurveySensum

JULY 14, 2020

He is an author of Moments of Magic®, The Loyal Customer, The Cult of the Customer, The Amazement Revolution, Amaze Every Customer Every Time, Be Amazing or Go Home, and The Convenience Revolution and a creator of a customer service training program, Customer Focus , aiming to help clients build a customer service culture and loyalty mindset.

2020 132

2020 Customer Experience Magazine Consulting 132

CX Workout - Ideas Blog

DECEMBER 22, 2020

2015 further confirmed that gratitude fosters commitment and enhances loyalty. This was then followed up by asking NPS for both brands. Below are the collective NPS scores for the brands that went above and beyond and the brands that let people down. These brands showed their customers loyalty during their time of need.

2020 52

2020 NPS Financial 2004 52

ClearAction

OCTOBER 1, 2018

This is after 10 years — since the 2009 economic downturn — when companies began investing heavily in CXM technologies and teams. And unless we’re applying VoC insights as Collaborators and Transformers we aren’t likely to generate the business growth promised by loyalty-revenue correlation.

Customer Experience 63

Customer Experience 2017 ROI 2018 63

Clarabridge

JULY 18, 2018

In September 2009, Simon Sinek stood in the middle of a stage in a cozy theater in Puget Sound, Washington and delivered one of the most iconic TED talks to date. Although customer experience (CX) was a nascent space back in 2009, it is easy to extend his argument to the customer experience space today.

Measurement 40

Measurement Effort Score 2009 Webinar 40

Amity

MARCH 24, 2016

Founded in 2009, Vend is a retail POS Software, Inventory Management, E-Commerce & Customer Loyalty for iPad, Mac and PC. NPS is very important to us as well. Vend helps over 15,000 customers worldwide easily manage and grow their business in the cloud.

Customer Success 91

Customer Success Retail Chief Customer Officer E Commerce 91

Clarabridge

MARCH 2, 2017

And, out of Forrester’s Effectiveness, Ease and Emotion scores, it seems that feelings are the number one driver of loyalty. In 2009 as social media took hold, a new category emerged: “A person like yourself”. When customers share an NPS rating or a customer satisfaction score, it’s not so you can rank, benchmark or trend.

Measurement 49

Measurement Net Promoter Score Social Media 2009 49

Clarabridge

MARCH 2, 2017

And, out of Forrester’s Effectiveness, Ease and Emotion scores, it seems that feelings are the number one driver of loyalty. In 2009 as social media took hold, a new category emerged: “A person like yourself”. When customers share an NPS rating or a customer satisfaction score, it’s not so you can rank, benchmark or trend.

Measurement 45

Measurement Net Promoter Score Social Media 2009 45

ChurnZero

AUGUST 4, 2023

Monitor net promoter scores (NPS) as a signal of waning customer satisfaction. For example, a pandemic (COVID-19) or an abrupt financial crisis (financial crisis of 2008-2009). This approach yields incredible customer loyalty when the black swan event eventually passes. In legal parlance, this is referred to as force majeure.

Net Promoter Score 52

Net Promoter Score Events Customer Retention 2009 52