2010 Communication Customer Focused 
ijgolding
JUNE 14, 2017
The Shop Direct Board of Directors with the stiletto shoe at the launch of ‘Feet in the Street’ in 2010. Over the last few months, I have been exploring in detail my perspective on seven ‘tips’ that will enable any organisation to become genuinely customer centric.
Customer Bliss
AUGUST 15, 2017
Annette is the Group Customer Experience Director for the Thomas Cook Group. She has been with Thomas Cook for nearly 15 years in very different roles, starting as a corporate lawyer focusing on cross-border Mergers & Acquisitions. The process looks a bit like this: Invite customers. Focus on one customer issue.
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ijgolding
JULY 19, 2016
Carolyn (I hope she does not mind me using her first name), has been CEO of Easyjet since 2010 – she is also one of only 5 female CEOs of FTSE 100 companies. What Carolyn McCall demonstrated to me is that she is a customer focused leader with a huge amount of courage. Communicating and living by customer-centric values.
Beyond Philosophy
SEPTEMBER 13, 2016
Informal communication programs can work, if and because both stakeholder groups feel they are getting information and advice from individuals and entities they know and trust. It’s about hiring the most customer sensitive, proactive staff, training them to be customer focused, and making customer processes as friendly as possible.
ShepHyken
NOVEMBER 8, 2021
The Great CX Debate: Should Customer Experiences Be Effortless or Exceptional? destinationCRM) In a provocative Harvard Business Review article, researchers from the Corporate Executive Board (CEB) argued in 2010 that companies should Stop Trying to Delight Your Customers, because “wowing” customers was a losing strategy.
InMoment XI
SEPTEMBER 25, 2024
By leveraging complex algorithms, machine learning techniques, and vast amounts of linguistic data, NLP aims to bridge the gap between human communication and computer understanding, transforming how we interact with technology in our daily lives. These tools can understand and answer customer questions quickly.
Service Untitled
APRIL 2, 2010
Service Untitled The blog about customer service and the customer service experience. The stores were all designed and recreated using the feedback of customers and customer focus groups that had been developed. So what did customers say they wanted? The customer focus group wanted wide and clutter free aisles.
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