Remove 2011 Remove Competitive Advantage Remove Poor Customer Service
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The Ultimate Customer Feedback Loop Playbook

Thematic

Consider this: 73% of customers will switch to a competitor after multiple bad experiences​ That means businesses don’t get unlimited chances to make things right. Companies that collect high-quality, actionable feedback are the ones that gain a competitive advantage. Let’s look at some cases.

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Prediction: 7 Customer Service Channels We Will Use in the Future

Playvox

Generation Alpha is defined as those born since 2011. Eye contact is powerful and customers generally prefer live agent support. According to Microsoft , “30% of consumers expressed that not being able to reach a real person when they needed to was the most frustrating part of a poor customer service experience.