West Monroe

JULY 6, 2022

It’s apparent that these traditional means of consuming media are still very much present in our everyday lives and cannot be discounted. Customers still look to understand relevant information about utilities on the local news and through mailers (such as letters and bill inserts).

Customer Experience 98

Customer Experience 2011 Events Touchpoint 98

Service Untitled

JANUARY 13, 2012

Now it seems that Facebook is buzzing with caffeinated complaints because of the changes as consumers post everything from their disappointments to threats of shredding their loyalty cards. One of the most significant changes only gives customers one reward point per transaction as opposed to one point per item purchased.

Loyalty Programs 51

Loyalty Programs 2011 Rewards Programs Customer Service Representative 51

Service Untitled

NOVEMBER 7, 2011

Service representatives will be handling phones, emails, and chat contacts. Customer service representatives are recognized as valuable partners in the company’s success also. The focus is on the customer experience and having everything the customer wants.

Customer Service 46

Customer Service 2011 E-support Customer Satisfaction 46

Service Untitled

JANUARY 3, 2011

Is it really poor customer service or do we as consumers expect too much? I would like to think in the ensuing 25 years that customer service has evolved into an appreciation of the customer and her business. I’m looking forward to a great year of customer service.

Customer Service 45

Customer Service 2011 Customer Service Representative Poor Customer Service 45

ProProfs Chat

AUGUST 24, 2018

After making a purchase, you’re dissatisfied with a product or service. After being in touch with a customer service representative, the process becomes even more aggravating when a solution isn’t reached. We’ve all been there. The underlying truth in all of them?

Customer Service 74

Customer Service 2011 2014 Fashion 74

Magellan Solutions

DECEMBER 10, 2019

But no matter how tough it is, you still you need to deal with them and address all of their concerns as customer experience is one of the major factors that may affect the growth of a business. It is for this reason that companies invest in customer service. . Never miss a single call again with customer service outsourcing.

Customer Service 98

Customer Service Contact Center Multi-Channel Social Media 98

Service Untitled

NOVEMBER 10, 2011

Statistics for the 2011 shopping holiday season look a little scary for merchants this year. According to a Price Grabber survey, 45 percent of consumers say they are going to spend less on holiday shopping compared to what they spent in 2010. The longer a consumer stays in a store, obviously the more money a person is going to spend.

Customer Service 47

Customer Service 2010 2011 Rewards Programs 47