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2011Customer Service RepresentativePoor Customer Service
Wachovia turned into Wells Fargo in March 2011. They also promised to have more in-house personnel to assist customers and to become more efficient. It doesn’t work to decrease customerservicerepresentatives in lieu of pressing multiple numbers on our phones to just wind up in a complete circle.
Is it really poorcustomerservice or do we as consumers expect too much? When I first graduated from college, and of course I was poor, I purchased what to me was a very expensive white shirt with navy blue trim from Macy’s. I’m looking forward to a great year of customerservice.
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