ShepHyken

APRIL 25, 2023

One of my favorite concepts to cover in my customer service keynote speeches is to act like an owner. I originally wrote about this in 2011 and shared the story of an 18-year-old server at a pizza restaurant who took so much pride in his work that the guests thought he owned the restaurant.

2011 108

2011 Workshop Insurance Customer Service Training 108

Service Untitled

JUNE 11, 2012

The introduction of the Google Trusted Stores Program may be the foundation for competing with Amazon someday, but it’s interesting to see Google becoming a customer service representative for customers right down to even offering a purchase protection plan when a sale goes awry. So how does the new program work?

Customer Service 49

Customer Service 2011 Customer Service Representative Customer Centricity 49

Service Untitled

NOVEMBER 28, 2011

Possibly Related Posts: Bringing more customer service strategies to traditional shopping stores My son was raised using the Internet and whenever we. Retail reward programs no guarantee of customer loyalty Most retail organizations use discounts to entice customers to buy.

Retail 44

Retail 2011 Rewards Programs Advertising 44

Service Untitled

DECEMBER 1, 2011

Polly looks for friendly and knowledgeable staff, Mark expects an organization to answer his calls when he has a problem with a product, Amy looks for the personal touch and everyone I spoke to wanted me to remind all businesses to remember to tell their customers they are appreciated. photo credit: Hotcouponworld.com.

Customer Service 45

Customer Service 2011 Sports Retail 45

Storyminers

JULY 6, 2020

Kate was named to Huffington Posts’ Top 100 Customer Service Pros, to Simplr’s list of top customer experience superstars in 2018, and to ICMI’s Top 50 Customer Experience Thought Leaders of 2017. Kate Leggett. Kate serves Application Development & Delivery Professionals.

Customer Service 59

Customer Service Customer Experience Magazine Books 59

Storyminers

JULY 6, 2020

Kate was named to Huffington Posts’ Top 100 Customer Service Pros, to Simplr’s list of top customer experience superstars in 2018, and to ICMI’s Top 50 Customer Experience Thought Leaders of 2017. Kate Leggett. Kate serves Application Development & Delivery Professionals.

Customer Service 52

Customer Service Customer Experience Magazine Books 52

Service Untitled

NOVEMBER 10, 2011

Statistics for the 2011 shopping holiday season look a little scary for merchants this year. Possibly Related Posts: Tis the season for customer service We’re approaching home plate for the 2010 shopping season with. Luckily 49 percent say they are going to spend the same amount.

Customer Service 47

Customer Service 2010 2011 Rewards Programs 47