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Consider this: 73% of customers will switch to a competitor after multiple bad experiences That means businesses don’t get unlimited chances to make things right. " And that’s not in product development; customer feedback is important even in other departments—marketing, customersupport, and more.
Audrey Squaresky: I'm Audrey Squaresky - I'm the Director of Customer Experience here at PeopleMetrics. I joined PeopleMetrics in 2011, so I'll hit the 10 years milestone at PeopleMetrics very soon and I'm really happy about it. Ripal, you joined right around 2011. Ripal Patel: Hi, my name is Ripal Patel. What was the.
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