CSM Magazine

JUNE 12, 2020

The IMA’s Statement on Management Accounting (SMA) Value Chain Analysis for Assessing Competitive Advantage (issued in March 1996) states, “The value chain approach for assessing competitive advantage is an integral part of the strategic planning process. Retailing 2020:Winning in a Polarized World (2012).

Customer Service 52

Customer Service E Commerce Virtual Agent E-support 52

Gainsight

JULY 11, 2023

A few years later, in 2012, my company was acquired by SPS Commerce (NASDAQ SPSC), and as part of that acquisition, I joined their leadership team. Joining forces with Gainsight will accelerate our roadmap and enable us to innovate all-new ways for technology to improve the administration and delivery of customer education.

2023 40

2023 2012 2010 Leadership 40

SurveySensum

JULY 14, 2020

A Customer Experience Thought Leader and Influencer, Mila Widyani is a dynamic professional who strongly believes that CX is the key to driving a sustainable competitive advantage in today’s economy. Mila Widyani – Head of Customer Experience at CIMB Niaga. Jaakko Männistö – Head Coach at CX Academy. Website : [link].

2020 132

2020 Customer Experience Magazine Consulting 132

Magellan Solutions

AUGUST 31, 2022

The banking system and payment processing of RBS were impacted by an erroneous software update in 2012. Hertz had created business plans, outlined objectives, and created roadmaps to expand its platform offerings. CASE STUDY. For weeks, it rendered the system unusable, preventing millions of consumers from accessing their accounts.

2004 75

2004 Banking E Commerce Events 75