Amity

OCTOBER 31, 2016

It’s always fun for me to look back at customer reviews from those early years as all of them mention how amazingly reactive and supportive our customer support team was (and still is). In 2012, our Co-Founders realized it was time to transform the customer support team into a true Customer Success team.

Customer Success 0

Customer Success Customers Definition Metrics 0

SurveySensum

JULY 14, 2020

Brenda Lynn Dichoso – Head of Customer Experience Performance Management at PT Smartfren Telecom. Brenda Lynn Dichoso is a customer experience executive with direct vertical market experience in designing, implementing, and managing complex customer care operations in a telecom set-up. LinkedIn : [link].

2020 132

2020 Customer Experience Magazine Consulting 132

Magellan Solutions

JULY 5, 2021

Customer-based Organization. – Does the BPO firm consider your customers as their customers too? – Do they get you involved in any decision-making process pertaining to the development of both the agents and customer service? BMG outsourcing is an Australian-owned company established in 2012.

Call Center 40

Call Center 2021 E-support 2012 40

Bold360

NOVEMBER 21, 2016

. “Our company now has over 20,000 customers in seven different states and as we grow and enter 2017 we are realizing…” That we have to figure out ways to deliver personalized customer care at large scale. These days, customers expect contextual personal care no matter what their unique situation is.

2016 111

2016 2017 Customer Experience Social Media 111

Clarabridge

JANUARY 26, 2017

It’s just that you need to be careful about how you structure surveys and how you interpret the results, otherwise results may not accurately represent your customer base. In also unearths details about the issues and topics that truly matter to the customer. Doing so allows you to better understand your customer base.

Social Media 40

Social Media 2012 Loyalty Measurement 40

Clarabridge

JANUARY 26, 2017

It’s just that you need to be careful about how you structure surveys and how you interpret the results, otherwise results may not accurately represent your customer base. In also unearths details about the issues and topics that truly matter to the customer. Doing so allows you to better understand your customer base.

Social Media 40

Social Media 2012 Loyalty Measurement 40

Clarabridge

JANUARY 26, 2017

It’s just that you need to be careful about how you structure surveys and how you interpret the results, otherwise results may not accurately represent your customer base. In also unearths details about the issues and topics that truly matter to the customer. Doing so allows you to better understand your customer base.

Social Media 40

Social Media 2012 Loyalty Measurement 40