2012 Customer Care Metrics 
BlueOcean
OCTOBER 4, 2021
And it’s one that undeniably impacts our perception of the customer experience. Exploring Customer Care in the Subscription Economy. The pandemic only accelerated the growth of the subscription economy, which has seen an incredible 437% growth since 2012—and a 66% increase from 2019 to 2020. Let’s dive right in.
BlueOcean
OCTOBER 4, 2021
And it’s one that undeniably impacts our perception of the customer experience. Exploring Customer Care in the Subscription Economy. The pandemic only accelerated the growth of the subscription economy, which has seen an incredible 437% growth since 2012—and a 66% increase from 2019 to 2020. Let’s dive right in.
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Tricia Morris
AUGUST 11, 2015
Customer service specifically garnered a rating of 75 out of 100, which is comparatively good, but down five points from the rating of 80 where it’s stood consecutively since 2012. What’s causing the drop in customer service polls, even as most agencies have been making strides over the last several years to improve? Click here.
Lumoa
MAY 7, 2018
To understand that better, I talked to Jeff Gardner , Head of Platform Partnerships, former Director of Support and Customer Success at Intercom. Jeff joined Intercom as the 4th employee, customer support engineer, in 2012 and since then has built a large customer support and customer success team. Jeff jokes.
Natalie Petouhof
SEPTEMBER 1, 2016
Customer care extends far beyond the traditional call center. Every touch point or interaction with the company (or even content about the company) can affect the customer’s satisfaction and loyalty to the brand. The components of a business case include: Goals and objectives for the social customer care initiative.
Amity
OCTOBER 31, 2016
It’s always fun for me to look back at customer reviews from those early years as all of them mention how amazingly reactive and supportive our customer support team was (and still is). In 2012, our Co-Founders realized it was time to transform the customer support team into a true Customer Success team.
Magellan Solutions
FEBRUARY 13, 2022
After examining 82 research papers in 2012, it was revealed that ISO certification has “clear benefits” on organizations. That means, in terms of operations, customer happiness, and staff engagement levels, ISO has a positive impact on their process. As a result, you’ll be able to develop performance metrics.
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