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Neither of them provides a CustomerExperience worth mentioning—at least not in a positive light. Back in 2012, we did some research involving over 40 telecoms. We asked the CustomerExperienceprofessionals there to name a Telecom they admired for the experience they provided. It’s lose-lose.
The CXPA Board of Directors member has expertise in ’embedding customerexperience DNA in company culture’ – she has successfully led company-wide customerexperience at Applied Materials. Maurice is the ex-Vice President, CustomerExperience of HP and author of four best-selling books on customer-centric strategy.
James Dodkins – CustomerExperience Influencer, Keynote Speaker, Author, CX Trainer. International Keynote Speaker, Trainer, and Content Creator, James Dodkins is named as the UK’s #1 CX Influencer by CustomerExperience Magazine. LinkedIn : [link]. Currently working at Qualtrics as a Sr. LinkedIn : [link].
‘The Know It All’ – this type of company does not think it needs to ‘do’ CustomerExperience because ‘we already do it’; or ‘we do not need to do it’. The Confused’ – increasingly, I am coming across organisations that are just confused by CustomerExperience. CustomerExperience Strategy.
When I became an independent CustomerExperience Specialist in 2012, I could scarcely have imagined where my chosen career, my passion, would take me. I therefore want to share some observations of my week in Cape Town and Johannesburg – a week full of wonder and excitement.
From the first time I arrived in Abu Dhabi in 2012, to the my most recent trip to Dubai last week, it has always been clear that the region has a strong desire to satisfy – and often wow – the customer. As a customer, there is so much to be impressed by – whether you be in the United Arab Emirates, Oman, Qatar or Saudi Arabia.
The CustomerExperienceProfessionals Association (CXPA) was established in 2011 to support and to advance the customerexperience profession, to set standards for the profession, and to increase the visibility of these long-unsung heroes. I've been a member since 2012.
In 2018, the CustomerExperienceProfessionals Association (CXPA) celebrated its 7th birthday. In 2011, the creation of the CXPA saw the competencies and capabilities practiced by those working in the field of customerexperience as a profession for the first time. The fear I speak of is the fear of failure.
Devika Vittal is the Director of CustomerExperience at UAE Exchange. She is a seasoned customerexperienceprofessional with a demonstrated history of working in the financial services industry. Her expertise in this space helped UAE Exchange win two CustomerExperience Benchmarking Index Awards for 2014.
To gain some insight into the key lessons emerging from 2016 and what’s ahead for 2017, we asked a panel of 31 customer-focused marketers and CX pros to answer this question: “When it comes to customerexperience: now that we’re nearing the end of 2016, what have you learned and what will you do differently in preparing for 2017?”
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