ClearAction

MARCH 21, 2017

As Linden and Chris Brown describe in their book, The Customer Culture Imperative , a database of more than 200 companies makes it possible to benchmark your organization to growth success standards. For more information about this research and how organizations can use it, see Measure Customer-Centricity.

Culture 88

Culture Roadmap 2012 Customer Centricity 88

ClearAction

MARCH 21, 2017

As Linden and Chris Brown describe in their book, The Customer Culture Imperative , a database of more than 200 companies makes it possible to benchmark your organization to growth success standards. For more information about this research and how organizations can use it, see Measure Customer-Centricity at ClearActionCX.com.

Culture 69

Culture Roadmap 2012 Customer Centricity 69

SurveySensum

JULY 14, 2020

James Dodkins – Customer Experience Influencer, Keynote Speaker, Author, CX Trainer. International Keynote Speaker, Trainer, and Content Creator, James Dodkins is named as the UK’s #1 CX Influencer by Customer Experience Magazine. Jaakko Männistö is an entrepreneur, Founder, and Omnichannel Customer Experience Professional.

2020 132

2020 Customer Experience Magazine Consulting 132

ClearAction

JANUARY 12, 2022

New key performance indicators (KPIs) are needed to assess: Ease-of-Doing-Business from the viewpoint of customers and suppliers. As your roadmap and indices for customer-centered management capability, let’s review the alternative angles on Ease-of-Doing-Business and Ease-of-Work provided by this article series: Ease of Doing Business.

Government 62

Government 2019 Net Promoter Score Customer Centricity 62

Amity

FEBRUARY 10, 2017

I had a couple of related roles after that but it wasn’t until I joined Eloqua in 2011 that I encountered a customer success model that truly worked (editor's note: Eloqua was acquired by Oracle in 2012). What role does Customer Success play in developing the overall business strategy at Oracle Marketing Cloud?

Customer Success 80

Customer Success Marketing White Paper Net Promoter Score 80

Daniel Group

APRIL 5, 2023

I went and managed the processing center, which also had a customer service department in it. So very customer centric before that, but that really grew my appreciation for what our internal folks did, and then the importance of that interaction with customers and dealers.

Interaction 98

Interaction 2025 Voice of Customer Financial 98

Amity

OCTOBER 31, 2016

It’s always fun for me to look back at customer reviews from those early years as all of them mention how amazingly reactive and supportive our customer support team was (and still is). In 2012, our Co-Founders realized it was time to transform the customer support team into a true Customer Success team.

Customer Success 0

Customer Success Customers Definition Metrics 0