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We published a Temkin Group report, NetPromoterScore Benchmark Study, 2015. This is the fourth year of this study that includes NetPromoter® Scores (NPS®) on 291 companies across 20 industries based on a study of 10,000 U.S. See the NPS Benchmark Studies from 2012 , 2013 , and 2014.
We just published a Temkin Group report, Tech Vendor NPS Benchmark, 2015 , The research examines NetPromoterScores and the link to loyalty for 62 tech vendors based on feedback from IT decision makers in large North American organizations. this year, almost reaching the level from our initial study in 2012.
Ultimately, companies with stronger CX metrics programs deliver better customer experience, have stronger business results, more frequently measure ease of doing business, and compensate more employees based on CX metrics. See the State of CX Metrics studies from 2011 , 2012 , 2013 , and 2014. Download report for $195.
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