2012 Customer Experience Management Omnichannel 
Lumoa
MARCH 5, 2018
So, what is actually happening to B2B customer experiences? Earlier, a large part of B2B companies simply ignored customer experience management as a whole. In 2015, only 3% of B2B companies valued customer experience as an integral part of company culture. Customer Experience is the new black.
Customer Guru
AUGUST 21, 2018
Before starting her own firm, Megan served as the Vice President Principal Analyst, Customer Experience at Forrester Research. One of her most notable research works was Forrester’s Customer Experience Management Maturity Model. Michael Hinshaw Follow @MichaelHinshaw. Toni Newman Follow @Toni_Newman.
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Lumoa
MAY 7, 2018
A story of how a startup nailed customer relationships since day one. Many startups think that customer experience management equals unnecessary work and financial costs. However, more and more startups that emphasise the uniqueness of customer relationships are growing faster than ever.
Ecrion
MAY 17, 2019
Self-Service is Now Standard Customers would rather reference your company’s website or interact with an online assistant than call you with a question. In 2012, Forrester reported that only 67% of people 1 used online FAQ guides. With these insights, you can plot better journeys and improve your overall digital experience.
BirdEye
AUGUST 9, 2024
For location-based businesses of all sizes, Birdeye’s AI-powered tools and all-in-one solutions for reputation, social media, and customer experience management make it the superior choice. Surveys : Know what your customers feel about you with NPS, CSAT, and pulse surveys and gain keen insights from customer feedback.
SurveySensum
JULY 14, 2020
With over 20 years’ of extensive work experience across the Big 4 Assurance & Consulting Companies, plus Two Major Telecom companies in Indonesia, Rudy Dalimunthe is currently working with Indonesia’s #1 E-Commerce company, Tokopedia. Kia Abbott – CCXP and Customer Experience Manager at Cape Union Mart Group.
BirdEye
FEBRUARY 23, 2024
Knowledge management bottlenecks: Valuable knowledge can get trapped within teams or individuals, hindering innovation and decision-making. Effective knowledge-sharing platforms and transparent omnichannel communication practices unlock this potential, driving collective learning and growth.
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