ClearAction

MARCH 21, 2017

When you think about it, that makes a lot of sense: 40-70% of customers switch loyalty due to a perceived attitude of indifference. 91% of companies claim to be customer-focused, yet only 10% of customers agree 2. How can something like strong customer culture be quantified? 1) Customer Insight & Foresight.

Culture 88

Culture Roadmap 2012 Customer Centricity 88

ClearAction

MARCH 21, 2017

When you think about it, that makes a lot of sense: 40-70% of customers switch loyalty due to a perceived attitude of indifference. 91% of companies claim to be customer-focused, yet only 10% of customers agree 2. How can something like strong customer culture be quantified? 1) Customer Insight & Foresight.

Culture 69

Culture Roadmap 2012 Customer Centricity 69

SurveySensum

JULY 14, 2020

He is both CCXP and CMRP certified, has been listed in the top 25 CX professionals by CX Magazine, and also published a book on Customer Experience. He specializes in operationalizing customer insight to drive better customer outcomes. Lead CX Analytics and Insights Manager at CenturyLink. LinkedIn : [link].

2020 132

2020 Customer Experience Magazine Consulting 132

Qualtrics

JANUARY 29, 2021

But fate saw that she broadened her expertise through a variety of positions that slowly evolved into a laser focus on market and customer insights. Ultimately, her work on customer insights expanded into an opportunity to design and build a customer experience (CX) program from the ground up.

Sports 26

Sports Culture Leadership 2012 26