Michel Falcon Experience

MARCH 17, 2023

I am in hospitality and restaurants, so often people turn to me to discuss all things related to hospitality and guest experience. When I was developing my career at 1-800-GOT-JUNK from the years 2007 to 2012, I was introduced to something called customer personality types.

Hospitality 60

Hospitality Customer Experience Banking Sports 60

Currency Alliance

OCTOBER 11, 2018

Beyond the booking process, and to complement the digital guest experience, hotels stand to make the greatest gains by becoming better resellers of local services and experiences. Restive guests: understanding hospitality loyalty. Different loyalty drivers apply to different guest demographics.

Hotels 40

Hotels Hospitality Loyalty Travel 40

Smith+co CX

SEPTEMBER 26, 2013

The hotel guest experience: my top ten irritants…. Shaun Smith speaks and consults internationally on the subject of the customer experience. His latest book ‘ BOLD- how to be brave in business and win ’ co-authored with Andy Milligan was published in April 2011 and was awarded ‘Business e-book of the year’ for 2012 by CMI.'

Hotels 34

Hotels Customer Experience CEM 2011 34

Gainsight

NOVEMBER 16, 2022

Founded in 2012 and headquartered in Barcelona, Typeform has earned a reputation for excellence in the European SaaS market and beyond. . ReviewPro won the Experience Maker Award, which honors an organization’s ability to improve the experience of customers and personalize relationships at scale.

2022 52

2022 Guest Experience 2012 Hotels 52