BlueOcean

OCTOBER 4, 2021

Exploring Customer Care in the Subscription Economy. The pandemic only accelerated the growth of the subscription economy, which has seen an incredible 437% growth since 2012—and a 66% increase from 2019 to 2020. They need to know they can directly affect a subscriber’s lifetime customer value through every customer care interaction.

Customer Experience 194

Customer Experience Magazine 2012 Customer Care 194

BlueOcean

OCTOBER 4, 2021

Exploring Customer Care in the Subscription Economy. The pandemic only accelerated the growth of the subscription economy, which has seen an incredible 437% growth since 2012—and a 66% increase from 2019 to 2020. They need to know they can directly affect a subscriber’s lifetime customer value through every customer care interaction.

Customer Experience 156

Customer Experience Magazine 2012 Customer Care 156

SurveySensum

JULY 14, 2020

He also advises firms, gives out whitepapers and keynotes on co-designing practical engagement strategies that balance customer and business needs. Also, he is running the planning course of Emotive CX for Customer Interaction. . Jaakko Männistö is an entrepreneur, Founder, and Omnichannel Customer Experience Professional.

2020 132

2020 Customer Experience Magazine Consulting 132