CSM Magazine

NOVEMBER 3, 2023

As such, BPOs should see themselves as partners that offer choice and allow organisations to deftly circumvent market challenges and optimise return on investment. With a career spanning over 30 years, his expertise and leadership have been instrumental in driving the success of Foundever in the U.K. and South Africa.

2012 59

2012 Return on Investment 2024 Financial 59

ChurnZero

MARCH 3, 2020

The world’s only free, invitation only CS Leadership opportunity hosted by Aaaron Thompson the Founder and CEO of Portland Customer Success. Since 2012, the annual INBOUND event has grown to 26,000+ attendees from over 110 countries. ChurnZero is planning on hosting twenty-four RYG Leadership Hour events in 2020.

2020 72

2020 Customer Success Events Workshop 72

Natalie Petouhof

SEPTEMBER 1, 2016

The business results (cost savings or revenue generation) or the return on investment (ROI) for the social customer care initiative. The formula to calculate ROI is: Return on Investment = (Gains from Investment) – (Costs of Investment) x 100. Costs of Investment.

ROI 45

ROI Social Media Airlines Customer Service 45

ChurnZero

FEBRUARY 1, 2019

Chris’ experience also includes leadership roles at Mercury Interactive, Gemstar-TV Guide, and Allibra Incorporated, where he played a transformation role building Cloud strategy and preparing the company for the leap to SaaS. . Enter your current metrics now to calculate your potential returns. Jill holds a M.S.

Chief Customer Officer 53

Chief Customer Officer 2019 Customer Success Leadership 53

Natalie Petouhof

MARCH 6, 2017

I’ve written return on investment models for the value of human capital. Daniels’s other feature directing credits include his 2005 directorial debut “Shadowboxer” and the 2012 thriller “The Paperboy,” in addition to producing “Monster’s Ball,” for which Halle Berry won an Oscar. So Who Are Some of The Speakers?

Culture 40

Culture Competitive Advantage 2015 2012 40

Lithium

APRIL 15, 2021

It was not long ago that all of us in the Online Community space struggled with how to calculate Community’s Return on Investment (ROI). All in all, Community ROI was a fairly bleak thought-leadership landscape until about the year 2012.

2012 52

2012 ROI 2008 Return on Investment 52

Optimove

NOVEMBER 12, 2024

Stay in touch Be the first to know all about the latest Marketing tips & tricks, Industry special insights and more Key Takeaway s : True leadership means looking beyond the horizon, anticipating future needs, and delivering capabilities before the market knows it wants them. With visionary leadership comes responsibility.

White Paper 52

White Paper 2012 Return on Investment Leadership 52