Beyond Philosophy

NOVEMBER 10, 2014

For many years, there has been a debate whether you could assign a dollar amount to determine the return on investment for any Customer Experience improvements. According to the study, “the cumulative return of a $100 investment in the ACSI fund from April 2000 to April 2012 was $490, a gain of 390 percent.

Net Promoter Score 164

Net Promoter Score ROI Customer Experience 2014 164

Natalie Petouhof

SEPTEMBER 1, 2016

The report goes into a lot of detail so it’s clear how to calculate the ROI of social customer service: Many brands have experienced incidents where not taking care of an issue turned into a social media nightmare. How to Calculate Social Customer Care ROI. Costs of Investment. This means that the airline made $18.99

ROI 45

ROI Social Media Airlines Customer Service 45

Bold360

NOVEMBER 30, 2016

This is the functionality that will offer a real return on investment. To project potential ROI, tie your business objectives to the necessary functionality to estimate the cost of implementation and ongoing management. Image via Facebook (Mark Zuckerberg). Can’t get enough bots?

Definition 104

Definition ROI White Paper 2016 104

ChurnZero

FEBRUARY 1, 2019

” More notably, Chad built the Customer Success team from scratch for Vitrue, a social media marketing product suite, which was acquired by Oracle in 2012 for over $300M. ChurnZero Resource – ROI Calculator. Chad is based in Atlanta and has called it home for almost 20 years.

Chief Customer Officer 53

Chief Customer Officer 2019 Customer Success Leadership 53

Natalie Petouhof

MARCH 6, 2017

I’ve written return on investment models for the value of human capital. Daniels’s other feature directing credits include his 2005 directorial debut “Shadowboxer” and the 2012 thriller “The Paperboy,” in addition to producing “Monster’s Ball,” for which Halle Berry won an Oscar. Prior to her C.E.O.

Culture 40

Culture Competitive Advantage 2015 2012 40

Lithium

APRIL 15, 2021

It was not long ago that all of us in the Online Community space struggled with how to calculate Community’s Return on Investment (ROI). All in all, Community ROI was a fairly bleak thought-leadership landscape until about the year 2012. With SSO or a CRM integration, you can measure ‘Sales’.

2012 52

2012 ROI 2008 Return on Investment 52

Grade.us

JULY 8, 2019

Did you start in August of 2012? Matthew: Yes, the blog itself started August 2012. In building the blog back in 2012, the whole point was, " If I listen to what Google is saying, and they're saying, 'Forget link building and just build quality content', well.I That's why you don't see too many businesses invested in that.

Blog 24

Blog 2012 ROI Sales 24