CEM Insights: When it comes to Omni-Channel Consistency, the Customer is Always Right
Responsetek
MAY 3, 2018
Omnichannel consistency is worth the effort; it can create a point of differentiation that leads to greater customer loyalty. Fortunately, the same demographic and technology trends pushing your company towards omnichannel can be harnessed to help you unlock which initial steps are the most important to your customers.
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