Customer Guru

MAY 30, 2018

We all know this by now that organizations must focus on being customer-centric in order to come out on top. Most customer experience leaders believe that customer centricity starts with the customers always. But they tend to ignore the importance of employee behavior in building a customer-centric organization.

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Customer Centricity Omnichannel E-support 2013 95

ijgolding

AUGUST 12, 2018

Over time, several words have been used to describe the organisational focus on customers. They include: Customer Experience. Customer Focus. Customer Centricity. Customer Service. Customer Success. Customer Outcomes. Customer Relationship Management. Customer Management.

2013 74

2013 Customer Journey Definition Magazine 74

CSM Magazine

SEPTEMBER 11, 2024

Using the system, Specialised has already automated around 80 percent of its routine job management workflows allowing back-office staff and field engineers to focus on the customer experience. BigChange employs over 220 people and is recognised as an outstanding employer with a 2 Star Accreditation from Best Companies.

Customer Service 52

Customer Service 2013 2018 Customer Relationship Management 52

Storyminers

JULY 6, 2020

We’re honored to be honored for our work alongside so many of our customer service and customer experience colleagues. This is especially true in the customer service industry. Customer Experience (CX) has catapulted into one of the most important aspects of determining business success. Adrian Swinscoe.

Customer Service 59

Customer Service Customer Experience Magazine Books 59

CSM Magazine

OCTOBER 2, 2023

BigChange is an all-in-one job management system that typically replaces a series of separate systems. It incorporates a mobile workforce app , customer relationship management (CRM), job scheduling , live tracking , financial management and business intelligence.

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2013 2018 Customer Relationship Management 2020 59

CSM Magazine

JULY 26, 2022

” Using the BigChange job management platform , which incorporates customer relationship management (CRM), job scheduling , live tracking , field resource management , job finance and business intelligence in one simple to use and easy to integrate platform, Greenskape has transformed its business management.

2013 59

2013 2018 Customer Relationship Management 2020 59

CSM Magazine

JULY 12, 2022

Since implementing the BigChange job management platform, which incorporates customer relationship management (CRM), job scheduling , live tracking , field resource management , job finance and business intelligence , in one simple to use and easy to integrate platform, Upholstery2u has streamlined workflows throughout the business.

Management 11

Management 2013 2018 Customer Relationship Management 11

CSM Magazine

JULY 6, 2022

The complete job management platform, BigChange is also supporting Envirocare’s impressive health and safety policy with vehicle checks and real time tracking including driver behaviour alerts. Envirocare has received 11 consecutive RoSPA Gold Awards for health and safety and prides itself on the quality of care it delivers.

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2013 2018 Customer Relationship Management 2020 59

CSM Magazine

MARCH 25, 2024

” BigChange provides customer relationship management (CRM), job scheduling, live tracking, field resource management, job finance, business intelligence in one simple to use and easy to integrate system. For more information visit [link].

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2013 2018 Customer Relationship Management 2020 52

CSM Magazine

OCTOBER 5, 2023

From blocked gutters on a small property to full re-roofing on industrial premises, Blade has the expertise and experience to deliver projects on-time and on budget.

2018 59

2018 2013 Customer Relationship Management 2020 59

CSM Magazine

JULY 11, 2024

” Using the BigChange job management system, which incorporates a mobile workforce app , customer relationship management (CRM), job scheduling , live tracking , financial management, and business intelligence tools in one integrated platform, GEM has transformed the way it manages and reports on contracts.

2018 52

2018 2013 Customer Relationship Management 2020 52

CSM Magazine

JULY 17, 2023

The dashboards receive live data from across the business, including job updates from field operatives equipped with mobile devices, giving managers and staff complete visibility of all aspects of the business. Managers can then make better decisions to improve performance based on full and current insight.

2013 52

2013 2018 Customer Relationship Management 2020 52

CSM Magazine

JULY 17, 2024

” Assured has been using the BigChange job management system, which incorporates a mobile workforce app , customer relationship management (CRM), job scheduling , live tracking , financial management, and business intelligence tools in one integrated platform, for around 2 years during which time the business has grown significantly.

Customer Relationship Management 52

Customer Relationship Management 2018 2013 2020 52

CSM Magazine

JANUARY 17, 2022

Pinnacle Group has transformed its customer experience and increased operational efficiency following the implementation of the latest field service management software from BigChange. “This can be directly translated into contract extensions and new contract awards.” About BigChange.

2018 52

2018 2013 Customer Relationship Management 2020 52

CSM Magazine

SEPTEMBER 21, 2023

. “We have all but eliminated paper from our mobile operation and this has improved the speed with which we can react to changing schedules, the quality of the service we provide to our customers and the efficiency of engineers working on the ground.”

Management 59

Management 2018 2013 Customer Relationship Management 59

Storyminers

JULY 6, 2020

We’re honored to be honored for our work alongside so many of our customer service and customer experience colleagues. This is especially true in the customer service industry. Customer Experience (CX) has catapulted into one of the most important aspects of determining business success. Adrian Swinscoe.

Customer Service 52

Customer Service Customer Experience Magazine Books 52

CSM Magazine

MARCH 1, 2022

Launched in 2013 and based in Leeds, UK, BigChange is a leading Field Service Management Software Provider trusted by almost 1,700 field-based organisations around the world. About BigChange. BigChange employs 200 people and is recognised as an outstanding employer with a 2 Star Accreditation from Best Companies.

2013 52

2013 2018 Customer Relationship Management 2020 52

CSM Magazine

FEBRUARY 11, 2022

BigChange didn’t just sell their system to the management they communicated the benefits to the users, and they made the decision. Launched in 2013 and based in Leeds, UK, BigChange is a leading Field Service Management Software Provider trusted by almost 1,700 field-based organisations around the world. About BigChange.

Innovation 52

Innovation 2013 2018 Customer Relationship Management 52

CSM Magazine

SEPTEMBER 12, 2024

” Having made the switch to a BigChange job management system, which incorporates a mobile workforce app , customer relationship management (CRM), job scheduling , live tracking , financial management, and business intelligence tools in one system, Ferris has put the system at the centre of its future growth plans.

Management 52

Management 2018 2013 Customer Relationship Management 52

CSM Magazine

AUGUST 7, 2023

Using the BigChange job management system, which incorporates a mobile workforce app , customer relationship management (CRM), job scheduling , live tracking , resource management , job finance and business intelligence , has meant that Crucial has been virtually paper free for more than 6 years. .

Management 52

Management 2018 2013 Customer Relationship Management 52

CSM Magazine

OCTOBER 19, 2023

Part of the BigChange job management system, the new feature is used to alert drivers as they approach a zone. About BigChange Launched in 2013 and based in Leeds, UK, BigChange is a leading Field Service Management Software Provider trusted by more than 2,150 field-based organisations around the world.

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2013 2018 Customer Relationship Management 2020 52

CSM Magazine

SEPTEMBER 6, 2023

The portal provides a transparent, easy-to-access and real-time view of all jobs and finances; it’s exactly what their customers want.” ” The new Customer Dashboard is part of the BigChange job management system which incorporates a mobile workforce app.,

2013 52

2013 2018 Customer Relationship Management Books 52

CSM Magazine

JUNE 22, 2023

In the first 4 months of use, BigChange customers using the tool have saved over £1.2million; cutting 6.4 BigChange provides an end-to-end job management system incorporating customer relationship management (CRM), job scheduling, live tracking, mobile app, financial management, and business intelligence.

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2013 Travel 2018 Customer Relationship Management 52

CSM Magazine

DECEMBER 15, 2022

Chicago Glass has also introduced an Architectural Spraying Division to repair damaged metal framework on-site for its trade customers. From initial enquires logged in the CRM, quote production with customised documents, to the management of the enquiry, the sales process has been transformed with all information in one place.

2020 52

2020 2013 2018 Customer Relationship Management 52

CSM Magazine

JULY 4, 2022

Launched in 2013 and based in Leeds, UK, BigChange is a leading Field Service Management Software Provider trusted by almost 1,700 field-based organisations around the world. “BigChange has been pivotal in helping us work towards a greener future,” Simon Whitbread concluded. ” About BigChange.

2008 52

2008 2013 2018 Customer Relationship Management 52

CSM Magazine

APRIL 21, 2022

Dyno-Rod implemented the BigChange platform, which incorporates customer relationship management (CRM), job scheduling , live tracking , field resource management , job finance and business intelligence in one simple to use and easy to integrate platform, at the start of the pandemic when homeworking was first mandated.

2013 52

2013 2018 Customer Relationship Management 2020 52

CSM Magazine

SEPTEMBER 28, 2023

Using the BigChange job management system, which incorporates a mobile workforce app , customer relationship management (CRM), job scheduling , live tracking , financial management and business intelligence tools, FSE UK has created end-to-end digital workflows.

2018 59

2018 Books 2013 Customer Relationship Management 59

CSM Magazine

JUNE 5, 2024

Using the BigChange job management system, which incorporates a mobile workforce app , customer relationship management (CRM), job scheduling , live tracking , financial management, and business intelligence tools in one system, Citrus has automated many routine tasks.

Connections 52

Connections Management 2018 2013 52

CSM Magazine

JULY 10, 2023

Since rolling out the BigChange job management system, which incorporates a mobile workforce app , customer relationship management (CRM, job scheduling , live tracking , job finance and business intelligence , Hodge Clemco has quickly re-engineered many of its workflows.

2018 52

2018 2013 Customer Relationship Management 2020 52

CSM Magazine

FEBRUARY 23, 2023

The BigChange job management system, which incorporates customer relationship management (CRM), job scheduling , live tracking , resource management , job finance and business intelligence , in one simple to use and easy to integrate solution has transformed the way Future manages its mobile operation. .

Management 52

Management 2018 2013 Customer Relationship Management 52

CSM Magazine

JANUARY 10, 2023

Launched in 2013 and based in Leeds, UK, BigChange is a leading Field Service Management Software Provider trusted by more than 1,900 field-based organisations around the world. “As a result, we have made people’s jobs easier so we have less problems. ” About BigChange.

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2018 2013 Customer Relationship Management 2020 52

CSM Magazine

MARCH 30, 2022

“As a family business we are only as strong as our relationships, and we value BigChange, and the team behind it, as a key relationship which has already contributed to our success and will continue to positively impact the future of our business.” We now feel we own our system rather than the other way round!”

Transportation 52

Transportation 2018 2013 Customer Relationship Management 52

CSM Magazine

MARCH 27, 2024

.” D2 Facilities implemented the BigChange system to replace previous electronic workforce management packages which were failing to keep up with changing requirements and were becoming increasingly expensive. D2 Facilities is part of a wider group including D2 Integrated Systems.

Management 52

Management 2018 2013 Customer Relationship Management 52

CSM Magazine

MARCH 14, 2024

Using the BigChange job management system, which incorporates a tools mobile workforce app , customer relationship management (CRM), job scheduling , live tracking , financial management , and business intelligence in one system, Green Spark has embraced technology to support sustainable business growth. .

Management 52

Management E-support 2018 2013 52

CSM Magazine

NOVEMBER 30, 2023

” Since implementing BigChange, which incorporates a mobile workforce app , customer relationship management (CRM), job scheduling , live tracking , financial management, and business intelligence tools, Burry has seen its business increasingly grow.

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2011 2018 2013 Customer Relationship Management 52

CSM Magazine

JUNE 9, 2023

Using the BigChange job management system, which incorporates customer relationship management (CRM), job scheduling , live tracking , resource management , job finance and business intelligence , ASE Autogate can now plan routine maintenance and service appointments up to a year in advance.

2018 52

2018 2013 Customer Relationship Management 2020 52

CSM Magazine

NOVEMBER 8, 2022

This has allowed me to invest time in other areas of the business such as the website, advertising and customer care, which has undoubtedly contributed to our growth.” ” About BigChange. BigChange employs over 220 people and is recognised as an outstanding employer with a 2 Star Accreditation from Best Companies.

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