What Customers Want Next: How to Find & Act on CX Clues
Experience Investigators by 360Connext
JUNE 8, 2021
How to Act on Customer Experience Clues. Future State Customer Journey Mapping. Who is the customer in one year or five? How can your customer journey support them and adapt accordingly? . This exercise is a great way to predict what you need to change to be there for the changing customer journey.
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