CSM Magazine

JULY 11, 2024

” Using the BigChange job management system, which incorporates a mobile workforce app , customer relationship management (CRM), job scheduling , live tracking , financial management, and business intelligence tools in one integrated platform, GEM has transformed the way it manages and reports on contracts.

2018 52

2018 2013 Customer Relationship Management 2020 52

CSM Magazine

MARCH 14, 2024

Using the BigChange job management system, which incorporates a tools mobile workforce app , customer relationship management (CRM), job scheduling , live tracking , financial management , and business intelligence in one system, Green Spark has embraced technology to support sustainable business growth. .

Management 52

Management E-support 2018 2013 52

CSM Magazine

OCTOBER 5, 2023

“The system is powerful enough to enhance the customer experience and being able to produce month-to-month reporting for our clients and internal teams is providing valuable insight.” BigChange employs over 220 people and is recognised as an outstanding employer with a 2 Star Accreditation from Best Companies.

2018 59

2018 2013 Customer Relationship Management 2020 59

CSM Magazine

SEPTEMBER 21, 2023

. “We have all but eliminated paper from our mobile operation and this has improved the speed with which we can react to changing schedules, the quality of the service we provide to our customers and the efficiency of engineers working on the ground.”

Management 59

Management 2018 2013 Customer Relationship Management 59

CSM Magazine

JULY 17, 2023

The dashboards receive live data from across the business, including job updates from field operatives equipped with mobile devices, giving managers and staff complete visibility of all aspects of the business. Managers can then make better decisions to improve performance based on full and current insight.

2013 52

2013 2018 Customer Relationship Management 2020 52

CSM Magazine

JULY 17, 2024

” Assured has been using the BigChange job management system, which incorporates a mobile workforce app , customer relationship management (CRM), job scheduling , live tracking , financial management, and business intelligence tools in one integrated platform, for around 2 years during which time the business has grown significantly.

Customer Relationship Management 52

Customer Relationship Management 2018 2013 2020 52

CSM Magazine

MARCH 1, 2022

Launched in 2013 and based in Leeds, UK, BigChange is a leading Field Service Management Software Provider trusted by almost 1,700 field-based organisations around the world. About BigChange. BigChange employs 200 people and is recognised as an outstanding employer with a 2 Star Accreditation from Best Companies.

2013 52

2013 2018 Customer Relationship Management 2020 52

CSM Magazine

MARCH 19, 2024

About BigChange Launched in 2013 and based in Leeds, UK, BigChange is a leading Field Service Management Software Provider trusted by more than 2,150 field-based organisations around the world. ” For further details on the BigChange awards and their significance in championing women’s causes, please click here.

2013 52

2013 2018 2020 2019 52

CSM Magazine

SEPTEMBER 12, 2024

” Having made the switch to a BigChange job management system, which incorporates a mobile workforce app , customer relationship management (CRM), job scheduling , live tracking , financial management, and business intelligence tools in one system, Ferris has put the system at the centre of its future growth plans.

Management 52

Management 2018 2013 Customer Relationship Management 52

CSM Magazine

MARCH 27, 2024

.” D2 Facilities implemented the BigChange system to replace previous electronic workforce management packages which were failing to keep up with changing requirements and were becoming increasingly expensive. D2 Facilities is part of a wider group including D2 Integrated Systems.

Management 52

Management 2018 2013 Customer Relationship Management 52

ReviewTrackers

JULY 12, 2019

A 2013 poll commissioned by AutoTrader.com, meanwhile, found that 75 percent of the time that consumers devoted to buying a car was spent online. 63 percent of respondents said that data analytics allow them to more accurately predict customer needs and desires. Customer experience is the key to creating value in automotive.

Automotive 77

Automotive Customer Experience Social Media Customer Relationship Management 77

CSM Magazine

AUGUST 7, 2023

Using the BigChange job management system, which incorporates a mobile workforce app , customer relationship management (CRM), job scheduling , live tracking , resource management , job finance and business intelligence , has meant that Crucial has been virtually paper free for more than 6 years. .

Management 52

Management 2018 2013 Customer Relationship Management 52

CSM Magazine

JANUARY 17, 2022

Pinnacle provides integrated Facilities Management across all sectors and the frontline operation makes around 1,400 call outs per day with an 80/20 split between scheduled and reactive. About BigChange. BigChange employs 200 people and is recognised as an outstanding employer with a 2 Star Accreditation from Best Companies.

2018 52

2018 2013 Customer Relationship Management 2020 52

CSM Magazine

OCTOBER 19, 2023

Part of the BigChange job management system, the new feature is used to alert drivers as they approach a zone. About BigChange Launched in 2013 and based in Leeds, UK, BigChange is a leading Field Service Management Software Provider trusted by more than 2,150 field-based organisations around the world.

2013 52

2013 2018 Customer Relationship Management 2020 52

CSM Magazine

SEPTEMBER 6, 2023

The portal provides a transparent, easy-to-access and real-time view of all jobs and finances; it’s exactly what their customers want.” ” The new Customer Dashboard is part of the BigChange job management system which incorporates a mobile workforce app.,

2013 52

2013 2018 Customer Relationship Management Books 52

CSM Magazine

JUNE 22, 2023

In the first 4 months of use, BigChange customers using the tool have saved over £1.2million; cutting 6.4 BigChange provides an end-to-end job management system incorporating customer relationship management (CRM), job scheduling, live tracking, mobile app, financial management, and business intelligence.

Travel 52

Travel 2013 2018 Customer Relationship Management 52

CSM Magazine

DECEMBER 15, 2022

Chicago Glass has also introduced an Architectural Spraying Division to repair damaged metal framework on-site for its trade customers. From initial enquires logged in the CRM, quote production with customised documents, to the management of the enquiry, the sales process has been transformed with all information in one place.

2020 52

2020 2013 2018 Customer Relationship Management 52

CSM Magazine

JULY 4, 2022

Launched in 2013 and based in Leeds, UK, BigChange is a leading Field Service Management Software Provider trusted by almost 1,700 field-based organisations around the world. “BigChange has been pivotal in helping us work towards a greener future,” Simon Whitbread concluded. ” About BigChange.

2008 52

2008 2013 2018 Customer Relationship Management 52

CSM Magazine

APRIL 21, 2022

Dyno-Rod implemented the BigChange platform, which incorporates customer relationship management (CRM), job scheduling , live tracking , field resource management , job finance and business intelligence in one simple to use and easy to integrate platform, at the start of the pandemic when homeworking was first mandated.

2013 52

2013 2018 Customer Relationship Management 2020 52

CSM Magazine

SEPTEMBER 28, 2023

Using the BigChange job management system, which incorporates a mobile workforce app , customer relationship management (CRM), job scheduling , live tracking , financial management and business intelligence tools, FSE UK has created end-to-end digital workflows.

Books 59

Books 2018 Customer Relationship Management 2013 59

CSM Magazine

JUNE 5, 2024

Using the BigChange job management system, which incorporates a mobile workforce app , customer relationship management (CRM), job scheduling , live tracking , financial management, and business intelligence tools in one system, Citrus has automated many routine tasks.

Connections 52

Connections Management 2018 2013 52

CSM Magazine

MARCH 7, 2024

“The system isn’t just good for us as a company it’s also good for our customers as it means we can be more reactive in our service offering and more accurate in our communications, and it is good for the environment as it reduces unnecessary mileage and minimises poor driving behaviour.”

Automotive 52

Automotive 2018 2013 Customer Relationship Management 52

CSM Magazine

JANUARY 12, 2024

” Using the BigChange job management system, which incorporates a mobile workforce app , customer relationship management (CRM), job scheduling , live tracking , financial management , and business intelligence tools in one system, Lothian has virtually eliminated paper from its installation and service operation.

2018 52

2018 2013 Customer Relationship Management 2020 52

CSM Magazine

OCTOBER 23, 2024

” One of Baydale’s primary objectives for implementing the BigChange job management system, which incorporates a mobile workforce app , customer relationship management (CRM), job scheduling , live tracking , financial management, and business intelligence tools in one system, was control and visibility of its mobile workforce.

Management 52

Management 2018 Customer Relationship Management 2013 52

CSM Magazine

MAY 16, 2024

The planning team loves it, the engineers and installers have embraced it, I wonder how we lived without it, and our customers are amazed at the information and updates we share with them.” EnviroVent operates a modern purpose-built carbon neutral headquarters and is dedicated to innovation, sustainability and taking care of its people.

2018 52

2018 Customer Relationship Management E-support 2013 52

CSM Magazine

NOVEMBER 21, 2024

” Using BigChange, which incorporates a mobile workforce app , customer relationship management (CRM), job scheduling , live tracking , financial management, and business intelligence tools in one platform, ECO Providers has transformed the planning and management of complex, multi-team, energy saving projects.

2018 52

2018 Customer Relationship Management 2013 2020 52

ReviewTrackers

JULY 12, 2019

A 2013 poll commissioned by AutoTrader.com, meanwhile, found that 75 percent of the time that consumers devoted to buying a car was spent online. 63 percent of respondents said that data analytics allow them to more accurately predict customer needs and desires. Customer experience is the key to creating value in automotive.

Automotive 72

Automotive Customer Experience Social Media Customer Relationship Management 72

CSM Magazine

JULY 10, 2023

Since rolling out the BigChange job management system, which incorporates a mobile workforce app , customer relationship management (CRM, job scheduling , live tracking , job finance and business intelligence , Hodge Clemco has quickly re-engineered many of its workflows.

2018 52

2018 2013 Customer Relationship Management 2020 52

CSM Magazine

FEBRUARY 23, 2023

The BigChange job management system, which incorporates customer relationship management (CRM), job scheduling , live tracking , resource management , job finance and business intelligence , in one simple to use and easy to integrate solution has transformed the way Future manages its mobile operation. .

Management 52

Management 2018 2013 Customer Relationship Management 52

CSM Magazine

JANUARY 10, 2023

Launched in 2013 and based in Leeds, UK, BigChange is a leading Field Service Management Software Provider trusted by more than 1,900 field-based organisations around the world. “As a result, we have made people’s jobs easier so we have less problems. ” About BigChange.

2018 52

2018 2013 Customer Relationship Management 2020 52

CSM Magazine

MARCH 30, 2022

“As a family business we are only as strong as our relationships, and we value BigChange, and the team behind it, as a key relationship which has already contributed to our success and will continue to positively impact the future of our business.” We now feel we own our system rather than the other way round!”

Transportation 52

Transportation 2018 2013 Customer Relationship Management 52

CSM Magazine

APRIL 18, 2024

” DSSL selected the BigChange job management system, which incorporates a mobile workforce app , customer relationship management (CRM), job scheduling , live tracking , financial management , and business intelligence tools in one system, after just one face-to-face demo.

Management 52

Management 2009 2018 Customer Relationship Management 52

CSM Magazine

NOVEMBER 30, 2023

” Since implementing BigChange, which incorporates a mobile workforce app , customer relationship management (CRM), job scheduling , live tracking , financial management, and business intelligence tools, Burry has seen its business increasingly grow.

2011 52

2011 2018 2013 Customer Relationship Management 52

CSM Magazine

JUNE 9, 2023

Using the BigChange job management system, which incorporates customer relationship management (CRM), job scheduling , live tracking , resource management , job finance and business intelligence , ASE Autogate can now plan routine maintenance and service appointments up to a year in advance.

2018 52

2018 2013 Customer Relationship Management 2020 52

CSM Magazine

NOVEMBER 8, 2022

This has allowed me to invest time in other areas of the business such as the website, advertising and customer care, which has undoubtedly contributed to our growth.” ” About BigChange. BigChange employs over 220 people and is recognised as an outstanding employer with a 2 Star Accreditation from Best Companies.

Document 52

Document 2018 2013 Customer Relationship Management 52

CSM Magazine

MARCH 16, 2022

It also helps with our health and safety management, because we can easily provide evidence that we have done what we said we were going to do.”. Launched in 2013 and based in Leeds, UK, BigChange is a leading Field Service Management Software Provider trusted by almost 1,700 field-based organisations around the world.

2005 52

2005 Document 2018 2013 52

CSM Magazine

DECEMBER 2, 2021

BigChange brings together customer relationship management (CRM) , job scheduling , live tracking , field resource management , financial management , and business intelligence into one simple to use and easy to integrate platform. About BigChange.

Technology 52

Technology 2018 2013 Customer Relationship Management 52